________ coach, inspire, and motivate people to work together toward common goals.
Leaders
______ plan, organize, and complete task efficiently.
Managers
In the ever evolving landscape of leadership, ______, ______, and ______ remain key qualities for leaders.
empathy, flexibility and resilience
Middle managers play a crucial role in communicating and upholding and agency’s ______ and ______.
mission and vision
Middle Managers are also often responsible for instilling agency ___________ in all of the units they are responsible for.
culture
__________ is when someone has the authority to make decisions independently without much input or participation from others.
Autocratic leadership
_________ focuses on organizational structure, supervision, performance and outcomes.
Transactional leadership
Two main categories of power are __________ and ____________.
positional power and personal power
Leadership in management is more than just a title, it’s a responsibility that requires ______, _______, and ______.
vision, empathy and action
Middle managers that create a workplace where employees feel empowered to have a say, take ownership, and fully support agency goals promote motivation and alignment within the agency. These managers ________________________________, ______________________________, and _______________________.
encourage open communication, provide opportunities for skill development, lead by example
Someone who is _______________ is good at handling social situations, making a strong impact when they communicate, and building good relationships.
emotionally intelligent
By recognizing and dealing with obstacles like fear of __________, __________, and __________, they can improve how they communicate and build better relationships with others.
Criticism, distractions, and interruptions
Rushing to solve the issue before letting the other person share their prospective can cause ______________ to be overlooked and it can hinder effective ______________.
Beneficial insights and problem solving
Managers need to deliver this news in an ___________ way and make sure everyone understands what is happening.
empathetic
___________________ is the process of getting new employees ready to start their job.
Employee onboarding
_____________________ involves addressing misconduct or performance problems by gradually escalating the consequences.
Progressive discipline
Middle managers do not always get to decide who becomes a _________________________, but they might be asked to gather information about potential candidates from current supervisors.
first-line supervisor
An example of _________________________ would be planting evidence or lying in court in an attempt to ensure a suspect is found guilty or accepting illicit donations that benefit an agency can be forms of noble cause corruption.
Noble cause corruption
The ______________________________ uses three everyday items to help decision-makers analyze their decisions from a different perspective.
bell, book, and candle test
The __________________________ is a practical tool used to deal with ethical problems and provide a structured way to handle complex, moral challenges.
Right Decision Method
As a middle manager, you can shape the agency’s ______________ more than its culture because culture takes longer to develop and is harder to change.
climate
___________________ is a group of laws and changes to the constitution that are meant to ensure that crime victims have more rights.
Marsy’s Law
______________ immunity provides legal protection to judges, prosecutors, legislators, and executive officials for actions committed in their official duties without malice or corrupt motives.
in order to come under _____________ immunity, the officer’s action must be within the scope of his authority, be done in good faith without clear violation of established law at the time of the action, and be objectively legally reasonable.
Absolute; Qualified
_______________ planning: is the process by which the guiding member of an organization envision its future and develop the necessary procedures and operations to achieve that future.
strategic
