MIDTERM AOM

Question 1

The center of administrative activity where information is received, recorded, arranged, and safeguarded for decision-making.

Answer 1

Office

Question 2

Latin of office

Answer 2

officium
Originally meant “duty” or “service”; evolved into a
workplace of records, management, and
communication.

Question 3

refers to the planning, organizing, and controlling of office
activities to achieve efficiency and effectiveness.

Answer 3

OFFICE MANAGEMENT

Question 4

coordinate office functions, supervise employees, and ensure that daily operations flow smoothly.

Answer 4

OFFICE MANAGER

Question 5

the systematic arrangement of people, resources, and activities to achieve efficiency in accomplishing tasks. It provides order, eliminates confusion,
and ensures that every worker knows their role.

Answer 5

ORGANIZATION

Question 5

represent the structural designs that determine authority and responsibility in the workplace.

Answer 5

OFFICE PATTERNS

Question 5

authority flows directly from the top down.

Answer 5

Line org

Question 6

combines direct authority with advisory staff support.

Answer 6

Line and Staff Organization

Question 7

divides responsibility based on specialized skills.

Answer 7

.Functional Organization

Question 7

defined as a concentrating authority at the top level of management.
encourages flexibility and quicker decision-making but may risk inconsistency.

Answer 7

decentralization

Question 8

refers to the systematic arrangement of departments, positions, and responsibilities to ensure efficient workflow, clear reporting relationships, and coordination of office activities.

Answer 8

OFFICE ORGANIZATION

Question 8

process of assigning responsibility and authority to subordinates
while retaining accountability.

Answer 8

Delegation

Question 8

decision-making is done collectively by a group; encourages
shared responsibility

Answer 8

Committee Organization

Question 8

ensures availability of important documents.

Answer 8

Record-Keeping

Question 9

organizes data for use in operations.

Answer 9

Information Management

Question 10

maintains correspondence through letters, emails, and calls.

Answer 10

Communication

Question 11

provides reports and analysis.

Answer 11

Decision Support

Question 12

assists clients and visitors.

Answer 12

Customer Service

Question 13

Embodiement of feeling and behavior that make a man a unique person

Answer 13

personality

Question 14

Freud’s elements of personality

Answer 14

Id
Ego
Superego

Question 15

The only component of personality that is present from birth, it is driven by the pleasure principle, which strives for immediate gratification of all desires, wants, and needs

Answer 15

The ID

Question 16

Develops from id and ensures that the impulses of id can be expressed in a manner acceptable in the real world

Answer 16

The ego

Question 17

Edi functions:

Answer 17

Conscious, preconscious, and unconscious

Question 18

Hold the internalized moral standard and ideals we require

Answer 18

The superego

Question 19

Indicate what kind of persons you are

Answer 19

Self awareness

Question 20

How a real person tend to think,feel, and behave on an ongoing basis

Answer 20

Personality trait

Question 21

The intentional, ongoing process of self- improvement to become a better version of oneself by expanding capabilities, enhancing skills and attitudes.

Answer 21

Personal growth

Question 22

Using your full potentia, skill, time, and energy to achieve goal and make a positive impact.

Answer 22

Personal effectiveness

Question 23

Proprite clothes on the appropriate occasion

Answer 23

Good grooming

Question 24

A profession involving the design, implementation, evaluation, and maintenance of the process of work within an office, in order to maintain and improve efficiency and productivity.

Answer 24

Administrative office management

Question 25

Is abt an employee and an employer making changes to when, where and how a person will work to better meet individual and business needs.

Answer 25

flexibility

Question 26

The policies "officially approved by hr, policies as well as any official that give supervisors discretion to provide flexibility'"

Answer 26

Formal flexibility

Question 27

Policies are not offical and not written down, but are still available to some employees, even on a discretion to provide fleixibility

Answer 27

Informal flexibility

Question 28

Alow an org. To integrate a diverse array of functions a which can provide a powerful tool for managerial decision making and control

Answer 28

Enterprise-wide systems

Question 29

A company wide computer software based system used to manage and coordinate all resource, info and functions of a business from shared

Answer 29

Enterprise resource planning

Question 30

It entails organizing, retrieving, acquiring and maintaining information closely related to data management

Answer 30

Information management

Question 31

This is necessary to produce effective methods and techniques when implementing changes to maximize organizational and ind. productivity.

Answer 31

Organizing function

Question 32

This is abt growth and experience of an employee

Answer 32

Staffing function

Question 33

This is all abt employees to assure that they comply with the policies and procedure of their performance meets the expectation of the employees

Answer 33

Directing fuction

Question 34

Responsible for compiling or even composing some parts of formal report.

Answer 34

administrative Assistant

Question 35

The step-by-step process followed when an employee officially leaves a company whether voluntarily

Answer 35

Proper Discharge Procedure

Question 36

way for organizations to choose the right person for the right job.

Answer 36

Personnel testing

Question 37

Some training is at times given by the company at the time of entry of a new employee into the service

Answer 37

1.Induction Training.

Question 38

The process of increasing the skills and knowledge of personnel for the purpose of improving individual and organizational performance serves a number of purposes.

Answer 38

TRAINING

Question 39

It is indeed a truism that there is no substitute for experience gained on the job. Educators and laymen alike recognize the importance of learning by doing

Answer 39

On-the-Job Training.

Question 40

Defines structure, objectives, and services/products. Lists directors, officials, and organizational charts. Sometimes highlights community role of the company. Serves as a guide to how a company is structured and who is responsible for what. It helps managers and employees understand reporting lines and goals, while also building the company’s image when shared with the public.

Answer 40

Organization Manual

Question 41

Sets boundaries for decision-making. Contains broad company goals and principles. Provides consistency and reduces misinterpretation. This manual explains the company’s policies in clear, written form so that employees know the organization’s stance on important matters. It offers guidance without dictating every action, ensuring flexibility but also uniformity in decisions.

Answer 41

Policy Manual

Question 42

Step-by-step instructions for work processes. Used as a permanent reference or “bible.” Standardizes methods, clarifies duties, and improves training. Procedure manuals make sure tasks are done consistently and correctly. They are especially important in complex organizations where new employees need clear guidance and responsibilities must be documented.

Answer 42

Manuals of Procedure (Operations Manual)

Question 43

Introduces employees to workplace rules and benefits. Covers conduct, attendance, attire, and grievance procedures. Helps orient new employees. An employee manual serves as a quick guide for workers, especially newcomers, to understand the organization’s expectations and benefits. It ensures professionalism and helps maintain good relations within the workplace

Answer 43

Employee Manual (Employee Handbook)

Question 44

The overall atmosphere and working condition in the office.

Answer 44

Office Environment

Question 45

The overall environment and circumstances under which employment perform their tasks in the workplace

Answer 45

Working codition

Question 46

The process if designing and arranging physical space.

Answer 46

Layout planning

Question 47

In view of the specialized skills and training required of today's employees, it will be fool- hardy for any business enterprise to make use of rule-of- the-thumb in selecting personnel for employment

Answer 47

Selection and Placement

Question 48

refers to the human factor in an organization.

Answer 48

Personnel

Question 49

is determined basically by the performance requirements of organizational functions

Answer 49

Satisfactory

Question 50

This is known under the popular term intelligence.

Answer 50

3.Mental Alertness.

Question 51

The modern selective program seeks to make use of every available means to fill positions with individuals whose abilities, interests and other qualifications meet the requirements disclosed by job specifications to be requisite for each position in the organization

Answer 51

PERSONNEL TESTING

Question 52

Measure general mental ability (reasoning, memory, problem-solving)

Answer 52

Intelligence Tests Purpose

Question 53

Training office supervisors is a vital to the success of the organization since in most instances, the employee's progress on his job largely bears the imprint of the supervisor's ability in training both new and old employees.

Answer 53

SUPERVISORY TRAINING