Mobile Device Security Troubleshooting

Question 1

Signal drop / weak signal - Mobile Device Security Troubleshooting

Answer 1

• Drops and weak signals prevent traffic flows
• Make sure you’re connecting to a trusted WiFi network
  
  • Never trust a public WiFi Hotspot, tether with your own device
• Run a speed test

Question 2

Power drain - Mobile Device Security Troubleshooting

Answer 2

• Power drains faster than normal
  
  • Heavy application use
  • Increased network activity
  • High resource utilization
• Check application before install - Use an App scanner
• Run anti-malware - Check for malicious activity
• Perform a clean install - Factory reset, reinstall apps

Question 3

Slow data speeds - Mobile Device Security Troubleshooting

Answer 3

• Unusual network activity
• Unintended WiFi connections, data transmission overlimit
• Check your network connection - Run a WiFi analyzer
• Check network speed - Run speed check / cell tower analyzer
• Examine running apps for unusual activity
  
  • Large file transfers, constant activity

Question 4

Unintended Bluetooth pairing - Mobile Device Security Troubleshooting

Answer 4

• Connect with a device that isn’t yours
• Remove the Bluetooth device - Re-pair the device again
• Disable Bluetooth radio - No communication at all
• Run an anti-malware scan - Check for malicious apps

Question 5

Leaked information - Mobile Device Security Troubleshooting

Answer 5

• Unauthorized account access
• Determine cause of data breach
• Factory reset and clean install
• Check online data sources

Question 6

Unauthorized location tracking - Mobile Device Security Troubleshooting

Answer 6

• Real-time tracking information and historical tracking details
• Run an anti-malware scan
• Check apps with an online app scanner
• Perform a factory reset

Question 7

Unauthorized camera / microphone use - Mobile Device Security Troubleshooting

Answer 7

• Third-party app captures intimate information
• Run an anti-malware scan
• Confirm that loaded apps are legitimate
• Factory refresh