Module 1

Question 1

What are the 7 core responsibilities of a Training Manager?

Answer 1

1. Strategic Alignment
2. Optimize Processes
3. Manage Resources
4. Leverage Technology
5. Identify Needs
6. Develop & Deliver Solutions
7. Evaluate Performance

Question 2

What are the 7 stages of the training industry evolution?

Answer 2

1. Industrial revolution
2. Post-war Boom
3. Focus on soft skills
4. Information technology revolution
5. Global economy
6. Access through technology
7. The age of personal learning

Question 3

What four changes drive the training industry?

Answer 3

1. Social shifts
2. Policy
3. Innovation in technology
4. Social norms

Question 4

It’s important for training managers to understand the history of the training industry so they can _____ and ______.

Answer 4

1. Understand how historical societal shifts contributed to changes in the training profession
2. Anticipate future changes in the training profession

Question 5

Who is the father of scientific management and was a major consultant for manufacturing during the industrial revolution?

Answer 5

Frederick Taylor

Question 6

Key contribution of the Industrial Revolution stage?

Answer 6

On the job training

Question 7

Need fueled by the Post-War Boom stage?

Answer 7

Training the expanding numbers of workers

Question 8

2 key changes of the Soft Skills stage?

Answer 8

1. Inspiring EVERYONE in the company

2. Shift from teaching people HOW to do a job to LEADERSHIP training

Question 9

In which stage were LMSs introduced?

Answer 9

Information Technology Revolution

Question 10

2 changes of the Global Economy stage?

Answer 10

1. Shift from a skilled workforce to a knowledge workforce

2. Virtual training became popular

Question 11

3 changes in the Access Through Technology stage?

Answer 11

1. Individuals began taking control of their learning needs
2. Content had to be easily accessible
3. Content curator role became popular

Question 12

Which stage did advanced filtering, machine learning, and AI show up?

Answer 12

The Age of Personalized Learning

Question 13

On the job training emerged

Answer 13

Industrial revolution

Question 14

Scale of training grew

Answer 14

Post-war boom

Question 15

Leadership & personal development became prominent training topics

Answer 15

Focus on soft skills

Question 16

Technology-enhanced administrative capabilities

Answer 16

Information Technology revolution

Question 17

Training’s geographic reach expanded

Answer 17

Global economy

Question 18

Just-in-time training emerged

Answer 18

Access through technology

Question 19

Personalized learning will become increasingly possible

Answer 19

Personalized learning

Question 20

3 reasons companies provided training

Answer 20

1. Increased revenue
2. Reduced costs
3. Minimized risk

Question 21

High-performance training organizations are characterized by what quality?

Answer 21

Responsive to business needs

Question 22

What are the 4 ways you can demonstrate learning leadership?

Answer 22

1. Articulate why their company is successful & the challenges they face
2. Know the competition and how you stack up
3. Understand business goals and objectives
4. Demonstrate how L&D can be used to achieve business goals

Question 23

To gain critical business knowledge, you should ask questions that help you do what two things?

Answer 23

1. Discover business objectives and priorities

2. Uncover business problems and issues

Question 24

Reading your company’s annual report, press releases and internal communications, and talking to your business partners across organization levels will help you accomplish what 3 objectives?

Answer 24

1. Discover business objectives and priorities
2. Uncover business problems and issues
3. Make business goals the focus of learning strategies

Question 25

Which training manager responsibility: aligns the training function with the organization's goals and objectives?

Answer 25

Create Strategic Alignment

Question 26

Strategically aligning training with the needs of the business requires that training managers do what three things?

Answer 26

1. Adapt training to the business' culture 2. Recognize that the business is their customer 3. Develop consultative partnerships with business leaders

Question 27

Which training manager responsibility: provide the right programs to the right people at the right time

Answer 27

Optimize Processes

Question 28

Which training manager responsibility: works with employees, materials, technologies, and vendors involved in the development and delivery of learning initiatives?

Answer 28

Select & Manage Resources

Question 29

Which training manager responsibility: manage the technologies to create, manage, and deliver training?

Answer 29

Leverage Technology for Knowledge Transfer

Question 30

Which training manager responsibility: understand the company's real needs and uncover business problems

Answer 30

Perform Analysis to Identify Needs

Question 31

Optimizing processes requires that training managers do what 2 things?

Answer 31

1. Translate business needs into learning outcomes | 2. Understand process inputs and outputs

Question 32

What three tasks are included in the training manager's core responsibility to develop and deliver solutions?

Answer 32

1. Create content 2. Update content 3. Curate content

Question 33

What are the 3 levels of the organization assessment should occur at?

Answer 33

1. The business 2. The training organization 3. The individual learner

Question 34

As a training manager, it is important for you to understand how. the training industry has evolved over time. This understanding will provide perspective on the _______ and a sense of emerging trends.

Answer 34

Current state of the industry

Question 35

Which evolutionary state of the training industry was characterized by a need to training expanding numbers of assembly line workers?

Answer 35

Post-war boom

Question 36

Which evolutionary state of the training industry was characterized by the founding of a number of leadership training companies?

Answer 36

Focus on soft skills

Question 37

Which evolutionary state of the training industry was characterized by new computer skill requirements and the e-learning environment?

Answer 37

Information technology revolution

Question 38

Large mult-national companies typically have a single training organization (T/F)

Answer 38

False

Question 39

High-performance companies are likely to have high-performance training organizations (T/F)

Answer 39

True

Question 40

_____-centric organizations are characterized by curriculum offerings that focus on the individual learner and the fulfillment of individual potential.

Answer 40

Learner

Question 41

_____-centric training organizations are focused on business needs and business performance improvement solutions.

Answer 41

Business

Question 42

The training manager's first core responsibility is to strategically _____ the training function with the organization's goals and objectives.

Answer 42

Align

Question 43

What three groups can training be for?

Answer 43

1. Employees 2. Vendors 3. Customers

Question 44

What four resources is a training manager responsible for?

Answer 44

1. Employees 2. Materials 3. Technologies 4. Vendors

Question 45

Assessing performance provides the feedback loop necessary to determine whether the training function is meeting _____ and improving _______.

Answer 45

business needs; business performance