What is strategy?
The long term direction and scope of an organisation.
Strategy is defined in order to get a competitive advantage
Why does a BA need to understand the strategic context?
Helps clarify the environment
Allows for BA to contribute positively to the organisations strategic journey
If not aware then the BA can deliver outputs which can harm or damage the organisation
How would you describe strategy execution?
How a business plans to move from the current state to the target state
What is a resource audit?
A review of the resources and organisation has available
What are the different types of resources?
Tangible:
Physical(buildings, offices, land, equipment, vehicles)
Financial(cash, credit, liability,assets)
Human(staff, leaders, employees, temps)
Intangible:
Know-how(patents, copyright, data, processes)
Reputation(brand, awards, accreditations)
What is the balanced business scorecard?
A performance management framework that measures an organisation’s success across four perspectives:
• Financial
• Customer
• Internal business processes
• Learning and growth
What does financial in bsc refer to
Profitability
Liquidity
Turnover
Share price
What does internal business processes in bsc refer to?
Error rates
Defect rates
Lead times
Service level agreement(SLA) performance
Process variability
What does learning and growth refer to in bsc?
Skills development
New products
Benchmarks
Targets
Continuous improvement
What does customer in bsc refer to?
Complaints
Recommendations
Loyalty
Customer feedback
Ratings
Reviews
