Module 1, Assertive communication

Question 1

Scripting of assertive communication

Answer 1

When you…. when I I feel… Because… I need you to… If you do this… then i

Question 2

What are the different types of communication styles?

Answer 2

• passive aggressive
• aggressive
• manipulative
• assertive
• submissive

Question 3

Describe aspects of submissive communication…

Answer 3

• Lack of respect for own needs and rights
• Do not express honest feelings, needs, values and concerns
• Allow others to violate their space, deny their rights, ignore their needs
• Avoids or postpones conflict
• Comfort in familiar pattern of behaviour
• A way to gain approval of others
• Less responsibility
• Appears selfless
• Manipulates others

Question 4

Describe aspects of aggressive communication…

Answer 4

• Lack of respect for needs and rights of others
• Expresses their feelings, needs, ideas at expense of others
• Speaks loudly, rude, abusive, sarcastic
• Their point of view is most important
• Needs are met at expense of others
• Protect themselves
• Control over own lives and lives of others
• Very active in shaping their own destiny
• Their fear increases
• Provokes counteraggression
• Eventual loss of control
• Guilt
• Dehumanisation
• Alienation
• Impacts health
• Impacts safety of society

Question 5

Descrive the behavioural aspect of ASSERTIVE communication…

Answer 5

• Open and honest
• Person is authentic – they are themselves
• Listening and assertive behaviour is finely balanced
  
  • Accept both positive and negative feedback
• Respectful of self and others

Question 6

What are the benefits of assertiveness?

Answer 6

• Get more of your needs met
• Develop better relationships and impact others, institutions and society
• Communicate your feelings, thoughts and emotions with less anxiety or without guilt
• Allows you to take responsibility for what happens in your life
• Maintains your own dignity and self-respect
• Recognises your rights and values
• Protects you from being victimised or taken advantage of
• Enriches your working life and job satisfaction

Question 7

What is the cost of assertiveness?

Answer 7

• Disruptions to one’s own life
• How they might be perceived
• Possibility of negative results
• Being vulnerable and getting hurt
• May have to reassess own values
• Exercise willpower

Question 8

What is the 5 part assertive message (behaviour)?

Answer 8

1. A non-judgemental description of the behaviour (When i…)
2. Disclosure of asserter’s feelings (I feel)
3. Clarification of the effect of the other person’s behaviour or clinical decision on the asserter (because…)
4. State your needs or clarify the behaviour you would like to change (I need you to…)
5. Describe the consequences – the positive impact of the behaviour change on the asserter (If you do this… then I)

Question 9

An example of an assertive conversation…

Answer 9

Question 10

Another example…

Answer 10