Module 1 Chapter 3: The interview

Question 1

What are the techniques of communication?

Answer 1

• introduce the interview
• The working phase
• open wended questions
• closed or direct question
• close the interview

Question 2

What should you do when closing the interview?

Answer 2

Thank them and let them know whats next

Question 3

What can be the effect of language barriers

Answer 3

• longer hospital; stays
• fewer representation services
• less satisfied
• undergo unnecessary testing
• greater risk of being discharged from the ED with no fllow up
• more likely to be admitted to the hospital