Module 1 - Lessons 3 & 4

Question 1

*Steps to prevent SH and SA

Answer 1

1. Know and follow rules
2. Reduce threats
3. Promote Awareness
4. Influence Behavior

Question 2

What is Culture?

Answer 2

• A system of beliefs
• Comprises shared values, attitudes, and lifestyles
• Represents a broad set of influences

Question 3

Active Listening Techniques

Answer 3

• Engaging
• Focusing
• Thinking
• Questioning
• Clarifying
• Paraphrasing
• Using “I”

Question 4

Communication Best Practices

Answer 4

• Creating a safe environment
• Building rapport
• Focusing on issues
• Caring about people
• Displaying empathy
• Being honest and genuine
• Expressing thoughts clearly
• Demonstrating unconditional acceptance

Question 5

Enhance Nonverbal Communication

Answer 5

• Remain silent
• Make sympathetic sounds
• Nod your head appropriately
• Sit at an angle
• Smile
• Appear relaxed
• Be interested in what the victim is saying

Question 6

Effective Communication Techniques

Answer 6

Listening:

• Pay attention
• Focus on the words
• Be empathetic
• Suspend one’s own thoughts and feelings

Question 7

Why is it important to maintain appropriate boundaries of communication?

Answer 7

The maintain the victim’s trust and sense of safety.

Question 8

Establishing Boundaries of Communication

Answer 8

• Provide professional information only
• Separate appropriate vs. inappropriate behavior
• Do not promote a false sense of security
• Ease into the boundaries
• Discuss that you are an advocate and a coordinator
• Help a victim with all the resources that could help them
• Guide the victim
• Do not let the victim get too connected

Question 9

Crossing Boundaries of Communication

Answer 9

• Giving a victim an unsolicited hug
• Inviting the victim to social activities
• Making decisions for the victim
• Offering to babysit a victim’s children
• Transporting victim to an appointment in a personal vehicle
• Letting a victim stay with you at your home

Question 10

Potential [boundary] Violations

Answer 10

• Engaging in any relationship with victim
• Inviting victim to your home
• Accepting goods or services
• Accepting any gifts
• Extending a social invitation
• Sharing personal information
• Sharing your opinion about reporting options
• Supporting a course of action that you believe is in the victim’s best interest without his/her consent