What is a set of installed applications on a ServiceNow instance, before any configuration or customization has been done?
Baseline implementation
How do you activate applications and applications features?
- Plugins
- ServiceNow Store
- Request from ServiceNow
What is a copy of a ServiceNow environment that is specific to a customer?
Instance
How can you explore an application before purchasing?
- Use a personal developer instance
- Use a non-production instance
Whats types of instances are there?
- Production
- Non-production
- Development
What is a configuration?
what adiministrators do in an instance. This primarily consists of things that can be done without code.
update list of categories on a form, add fields to form, configure lists views, create a service catalog and catalog items, extend a table for a new hardware class
What is customization?
Customization is done when a customer requires additional functionalities that do not exist in the platform
Enhance a portal widget to display lists with complex access controls, add a table for special biling requirements
Where do you go to update the logo?
All->System Properties->My Company
What does Application Scoping do?
It protects applications by identifying and restricting access to application files and data
Administrators can specify what parts of an application are accessible to other applications.
What are plugins and where can you find them?
They provide additional optional functionalities within a ServiceNow instance such as applications, workspaces, and demo data.
All->System Definition->Plugins
What are the Persona Types in the platform?
- System Administrator
- Specialized Administrator (broad access but generally manage specific applications or functions)
- Process User (have clearly defined paths and workflows and have 1 or more roles, including itil and approver_user)
- Approver (have the approver_user role but no other roles)
- Requester (they can make requests only on their own behalf and are not assigned roles)
Who can the impersonator role impersonate?
Everyone but admins.
What is a user?
An individual that has been granted access to your ServiceNow instance.
What is a group?
A set of users who share a common purpose. They perform similar tasks and need access to similar information.
Users can be assigned to one or more groups.
How can groups be created?
They can be imported from a corporate directory (LDAP) or created manually in ServiceNow.
How do you create a new user?
All>User administration>Users and click “New”
How do you add a group to your instance?
All>User administration>Groups
click “New”
How do you add a user to a group?
In the Group Members related list, click “Edit” and select a name of your choice. One the user is added click “Save”
What is a role?
A collection of permission used to grant access to applications and other parts of the platform, and to assign security rights.
A role can:
- Be assigned to a group or a single user
- Contain other roles
Can a user have more than 1 role?
Yes
The catalog role has access to…
the Service Catalog application and its associated modules.
user _ criteria _ admin role has access to:
2 modules:
All–>service catalog–>user criteria
Knowledge–> user criteria
catalog_admin has access to…
all the applications and modules of both roles plus any permissions specific to the catalog admin role.
