2ND SEM - LAB MANAGEMENT > MODULE 2 - Part 1 > Flashcards

MODULE 2 - Part 1 Flashcards

(58 cards)

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1
Q

___ word of common ___

A

latin; communis

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2
Q

considered as the origin of communication

A

sender

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3
Q

in order to share these ideas, sender has to give physical/ concrete shape in form of

A

commonly accepted codes

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4
Q

through this process sender gives concrete shape to his/her abstract ideas

A

encoding

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5
Q

encoded idea is called

A

message

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6
Q

once sender`s idea is encoded; it’s ready to move toward receiver

A

Message Sending

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7
Q

can be anything that carries message

A

medium/ channel

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8
Q

receiving of message involves ___ & ____ which leads to understanding.

A

sensory; cognitive process

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9
Q
  • plays significant role in process of communication.
  • message gets its original form i.e. ideas
A

decoding

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10
Q

involves cognitive aspect which finally leads to the understanding of the sender`s message.

A
  • decoding
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11
Q

last stage in which receiver responds to sender`s message

A

feedback

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12
Q

______ decides the type of channel thru which the communication passes

A

organizational hierarchy

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13
Q

communication channels can be categorized as:

A
  • formal communication
  • informal communication
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14
Q

common types of communication:

A
  • verbal communication
  • non-verbal communication
  • written communication
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15
Q
  • exchange of official info that flows along diff. levels of organizational hierarchy & conforms to the prescribed professional rules, policy, standards, processes and regulations of the organization
  • governed by chain of command & complies w/ all organizational conventional rules
A

FORMAL COMMUNICATION

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16
Q

4 TYPES OF FORMAL COMMUNICATION

A
  • DOWNWARD
  • UPWARD
  • HORIZONTAL/ LATERAL
  • DIAGONAL/ VROSSWISW
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17
Q

FORMAL COMMUNICATION: ____ information passes from management lvl to subordinate lvl

A

DOWNWARD COMMUNICATION

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18
Q

FORMAL COMMUNICATION: ____ message passes from subordinate lvl to management lvl.

A

UPWARD COMMUNICATION

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19
Q

FORMAL COMMUNICATION: ____ co-workers w/ diff. areas of responsibilities, but at the same lvl in org communicate w/ each other.

A

HORIZONTAL/ LATERAL

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20
Q

FORMAL COMMUNICATION: ____ employees of diff. departments at diff. lvls communicate w/ each other

A

DIAGONAL/ CROSSWISE

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21
Q

can be facilitated is called as

A

FORMAL COMMUNICATION NETWORK.

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22
Q

FORMAL COMMUNICATION NETWORK FORMS:

A
  • WHEEL NETWORK
  • CHAIN NETWORK
  • CIRCLE NETWORK
  • FREE FLOW NETWORK
  • INVERTED V COMMUNICATION
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23
Q

FORMAL COMMUNICATION NETWORK: formal network which subordinate is
allowed to communicate w/ his immediate
superior as well as w/ superior’s superior,

A

INVERTED V

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24
Q

FORMAL COMMUNICATION NETWORK:
- everyone is connected to each other; info
can flow freely from anywhere in org
- MOST DECENTRALIZED

Study These Flashcards
A

FREE FLOW NETWORK

25
FORMAL COMMUNICATION NETWORK: - one of decentralized which info is shared equally among all the members - each person gives & receives info from two/more persons in network.
CIRCLE NETWORK
26
FORMAL COMMUNICATION NETWORK: - Info flows either up or down the line. - chain gets created, & all members get connected to single person, the leader.
CHAIN NETWORK
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FORMAL COMMUNICATION NETWORK: most centralized which all info flows from 1 central person (leader)
WHEEL NETWORK
28
INFORMAL CHANNEL NETWORK OR
GRAPEVINE NETWORK
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INFORMAL COMMUNICATION: - info flows from one person to next person in the network. - less reliable & accurate to pass on message.
SINGLE STRAND NETWORK
30
INFORMAL COMMUNICATION: - There’s individual who tells message to all other members in the network directly - often used when subject matter is unrelated to nature of job.
GOSSIP CHAIN NETWORK
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INFORMAL COMMUNICATION: - there's individual who acts as a source of message selects any person randomly in his network to communicate message - used when info is interesting, but not significant
PROBABILITY CHAIN NETWORK
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INFORMAL COMMUNICATION: - there’s individual who, acts as source of message, transmits info to pre-selected group of individuals out of whom few individuals again tell same message to other selected group of individuals. - most common form of informal communication network.
CLUSTER CHAIN NETWORK
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considered as unspoken communication
NON-VERBAL COMMUNICATION
34
NON-VERBAL: study of body movements
KINESICS
35
NON-VERBAL: used to modify meaning & convey emotion; sometimes definition is restricted to vocally-produced sounds.
PARALANGUAGE
36
NON-VERBAL: PERCEPTION OF & USE OF SPACE
PROXEMICS
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FILL IN: 1. _____ distance: for touching or whispering - close phase: - far phase: 2. _____: for good friends/ family - close phase: 1 - far phase: 3. _____: for acquaintances - close phase: - far phase: 4. _____: for public speaking - close phase: - far phase:
1. intimate distance: for embracing, touching or whispering  close phase: less than 1 inch  far phase: 6-8inches 2. personal distance: for good friends/ family  close phase: 1.5-2.5ft  far phase: 2.5-4ft 3. social distance: for acquaintances  close phase: 4-7ft  far phase: 7-12ft 4. public distance: for public speaking  close phase: 12-25ft  far phase: 25ft
38
NON-VERBAL: study of human tempo as it related to human communication.
CHRONEMICS
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NON-VERBAL: science of applying touch (tactile) sensation & control to interaction w/ computer applications; offers additional dimension to virtual reality or 3D environment
HAPTICS
40
most common & effective mode of business communication.
WRITTEN COMMUNICATION
41
interpersonal barriers in communication are categorized as:
- semantic barriers - psychological barriers - organizational barriers
42
BARRIERS: any misunderstanding that is caused by words & their meaning
SEMANTIC BARRIERS
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BARRIERS: barriers which arises due to person`s psychological state
PSYCHOLOGICAL BARRIERS
44
BARRIERS: takes place in business environments.
ORGANIZATIONAL BARRIERS
45
policy & procedure manuals can be divided into 2 broad groups:
- designed for internal use of lab - directed at user’s lab services
46
MANUALS THAT include safety, quality monitoring, technical procedures & administrative matters
INTERNAL MANUALS
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MANUALS THAT ARE lab service manual for nurses & instructional booklets/sheets given to patients about preparation for testing.
EXTERNAL MANUALS
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INTERNAL MANUALS (4)
- ADMINISTRATIVE MANUALS - TECHNICAL MANUALS - SAFETY MANUALS - QUALITY MANAGEMENT MANUALS
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EXTERNAL MANUALS (2)
- SPECIMEN COLLECTION MANUALS - LABORATORY SERVICE MANUALS
50
MANUALS that addresses policies that apply to entire lab (disaster plans & procedures for purchasing & ordering supplies)
ADMINISTRATIVE MANUALS
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MANUALS that contain info & step-by-step instructions for operating instruments & performing individual tests, tasks, and duties
TECHNICAL MANUALS
52
MANUALS that contain info to maintain health & safety of those working w/ potentially hazardous equip
SAFETY MANUALS
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MANUALS that contain overall procedures, policies & rules for ensuring quality of lab services (addresses issues of specimen acceptability, technical review of quality data, integration w/ institutional quality & responsibility for ensuring that quality standards & goals are achieved)
QUALITY MANAGEMENT MANUALS
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MANUALS required by inspection agencies to be distributed to all areas in which specimens are collected for submission to lab
SPECIMEN COLLECTION MANUALS
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MANUALS talks about factors that affect users of lab services:
LAB SERVICE MANUALS
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inclusive informative system developed to process for storing & managing informative data of industrial & medical related info of clinical & analytical laboratories.
Laboratory Information System (LIS)
57
- ______ phase: all aspects of testing & result review process - _____ phase: reporting of finalized results - ____ phase: quality &integrity of test samples
- pre-analytical phase: quality &integrity of test samples - analytical phase: all aspects of testing & result review process - post-analytical phase: reporting of finalized results
58
software used to deal w/ modern-day laboratory operations.
Laboratory management system
2ND SEM - LAB MANAGEMENT
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