Module 4

Question 1

Learning organization

Answer 1

Peter Senge’s description of an organization that acquires knowledge and innovates so it can succeed in a volatile environment.

Question 2

Systems thinking

Answer 2

Framework for understanding how things work which focuses on the whole rather than isolated forces

Question 3

Addiction loop

Answer 3

Peter Senge’s description of an archetype where short term actions to address problems can hamper the ability to take positive action in the future (shifting the burden).

Question 4

Mental model

Answer 4

Psychological representation of real, hypothetical, or imaginary situations in a person’s thinking

Question 5

Mental maps

Answer 5

Mental representations of information about people, places, and environments (also called cognitive Maps).