module 5-6 Flashcards

(50 cards)

1
Q

What is nonverbal communication?

A

Behaviors and characteristics that convey meaning without words.

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2
Q

emoji :

A

cartoon depictions of faces and other objects

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3
Q

What are nonverbal channels?

A

Various behavioral forms of nonverbal communication.

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4
Q

deception :

A

the act of leading others to believe something the speaker knows to be untrue

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5
Q

immediacy behaviors :

A

nonverbal signals of affection and affiliation

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6
Q

facial displays :

A

facial expressions that are an important source of information in nonverbal communication

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7
Q

kinesics :

A

the study of movement

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8
Q

gesticulation :

A

the use of arm and hand movements to communicate

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9
Q

illustrators :

A

gestures that go along with a verbal message to clarify it

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10
Q

affect displays :

A

gestures that communicate emotion

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11
Q

regulations :

A

gestures that communicate emotion

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12
Q

adaptors :

A

gestures used to satisfy a personal need

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13
Q

haptics :

A

the study of the sense of touch

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14
Q

olfactcs :

A

the study of the sense of smell

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15
Q

proxemics :

A

the study of the use of space

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16
Q

intimate distance :

A

the zone of space willingly occupied only with intimate friends family members

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17
Q

personal distance :

A

the zone of space occupied with close friends and relatives

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18
Q

social distance :

A

the zone of space occupied with casual acquaintances

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19
Q

public distance :

A

the zone of space maintained during a public presentation

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20
Q

halo effect :

A

a predisposition to attribute positive qualities to physically attractive people

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21
Q

chronemics :

A

the use of time

22
Q

artifacts :

A

objects and visual features that reflect a persons identity and preferences

23
Q

listening :

A

the active process of making meaning out of another persons spoken message

24
Q

hearing :

A

the sensory process of receiving and perceiving sounds

25
attending :
paying attention to someone’s words well enough to understand what that person is trying to communicate
26
HURIER model :
a model describing the stages of hearing, understanding, remembering, interpreting, evaluating, & responding
27
mnemonics :
devices that can aid short and long term memory
28
interpretation :
the process of assigning meaning to information that has been selected for attention and organized
29
evaluation :
assessing the value of information we have recieved
30
TYPES OF RESPONDING :
stonewalling, back channeling, paraphrasing, emphasizing, supporting, analyzing, advising
31
stone walling :
responding to another persons words with silence and lack of expression
32
back channeling :
using facial expressions nods
33
paraphrasing :
restating in your own words what a speaker has just said to show that you understand
34
empathizing :
conveying to a speaker that you understand and share his or her feelings
35
supporting :
expressing your agreement with a speakers opinion or point of view
36
analyzing :
providing your own perspective on what a speaker has said such as by explaining your opinion or describing your experience
37
advising :
communicating advice to a speaker about what he or she should think feel
38
informational listening :
listening to learn
39
critical listening :
listening to evaluate or analyze
40
empathic listening :
listening to experience what the speaker thinks or feels
41
noise :
anything that distracts people from listening to what they wish to listen to
42
pseudolistening :
pretending to listen
43
selective attention :
listening only to what one wants to hear and ignoring the rest
44
information over load :
the state of being overwhelmed by the enormous amount of information encountered each day
45
glazing over :
day dreaming or allowing the mind to wander while another person is speaking
46
Rebuttal tendency :
the propensity to debate a speakers point and formulate a reply while that person is still speaking
47
competitive interrupting :
the practice of using interruptions to take control of the conversation
48
confirmation bias :
the tendency to pay attention only to information that supports one values and beliefs while discounting or ignoring information that does not
49
vividness effect :
the tendency of dramatic shocking events to distort one's perception of reality
50
skepticism :
a method of questioning that involves evaluating evidence for a stated claim