Module 6

Question 1

Work place deviance

Answer 1

is unethical behavior that violates organization norms about right or wrong.

Question 2

types of workplace deviance

Answer 2

1. Production Deviance
2. property Deviance
3. Employee Shrinkage
4. Political Deviance

Question 3

production deviance

Answer 3

hurts the quality and quantity of work products (leaving early, taking long breaks

Question 4

property deviance

Answer 4

• is unethical behavior aimed at company property or products (sabotaging, stealing, damaging equipment or products)

Question 5

employee shrinkage

Answer 5

theft of company merchandise by employees

Question 6

political deviance

Answer 6

involves using one’s influence to harm others in the company (favoritism rather than performance, spreading rumours, blaming others for mistakes not made by them )

Question 7

personal aggression

Answer 7

hostile or aggressive behavior towards others (sexual harassment, verbal abuse, stealing from coworkers)
• Understand ethics guidelines

Question 8

Ethics Guidelines

Answer 8

• International Code of Ethics for Canadian Business established in 1997
• Concerns community participation, environmental protects, human rights, business conduct and human rights.

Question 9

Influences on Ethical decision making: Ethical Intensity

Answer 9

1. Magnitude of Consequences
2. social consensus
3. probability of effect
4. temporal immediacy
5. proximity of effect
6. concentration of effect

Question 10

ethics

Answer 10

set of moral principles or values that defines right and wrong for a person/group

Question 11

ethical behaviour

Answer 11

behaviour that conforms to a society’s accepted principles of right and wrong

Question 12

Kohlberg’s Stages of Moral Development

Answer 12

. preconventional level of moral development

2. conventional level of moral development
3. post conventional level of moral development1

Question 13

Principles

Answer 13

1. long term self-interests
2. personal virtue
3. religious injunctions
4. government requirements
5. utilitarian benefits
6. individual rights
7. distributive justice

Question 14

Principles: Long term self-intersts

Answer 14

you should never take any actions that is not in your or your organizations long-term self interest

Question 15

principles: personal virtue

Answer 15

holds that you should never do anything that is not hones, open, and truthful and that you would not be glad to see reported in newspapers or on TV.

Question 16

principles: religious injunctions

Answer 16

holds that you should never take an action that is unkind or that harms a sense of community, such as the positive feelings that come from working together a commonly accepted goal.

Question 17

principles: government requirements

Answer 17

the law represents the minimal moral standards of society, so you should never take any action that violates the law.

Question 18

principles: utilitarian benefits

Answer 18

states that you should never take an action that does not result in greater good for society.

Question 19

principles: individual rights

Answer 19

holds that you should take an action that infringes on others agreed upon rights.

Question 20

principles: distributive justice

Answer 20

you should never take any action that harms the least fortunate among us in some way.

Question 21

practical steps in ethical decision-making

Answer 21

1. selecting ethical employees
2. code of ethics
3. training
4. Climate

Question 22

Social responsibility

Answer 22

is a business’s obligation to pursue policies, make decisions, and take actions that benefit society.

Question 23

Who are organizations responsible to?

Answer 23

1. Shareholder model

2. Stakeholder model

Question 24

what are organizations social responsible for?

Answer 24

1. Economic responsibility
2. legal responsibility
3. discretionary responsibilities.

Question 25

What are the different demands for social responsibility

Answer 25

1. social responsiveness 2. reactive strategy 3. defensive strategy 4. accommodative strategy 5. proactive strategy

Question 26

1. Magnitude of Consequences

Answer 26

– the total harm or benefit derived from an ethical decision

Question 27

2. social consensus

Answer 27

- is agreement on whether behavior is bad or good

Question 28

3. probability of effect

Answer 28

is the chance that something will happen and then result in harm to others.

Question 29

4. temporal immediacy

Answer 29

- is the time between an act an the consequences that act produces

Question 30

5. proximity of effect

Answer 30

is the social, psychological, cultural, or physical distance of a decision maker from those affected by his or her decisions.

Question 31

6. concentration of effect

Answer 31

is how much an act affects the average person.

Question 32

1. preconventional level of moral development

Answer 32

people make decisions based on selfish reasons.

Question 33

2. conventional level of moral development

Answer 33

– people make decisions that conform to societal expectations. They look to others for guidance on ethical issues

Question 34

3. post conventional level of moral development

Answer 34

people used internalized ethical principles to solve ethical dilemmas

Question 35

Practical Steps in ethical decision making: | 1. selecting ethical employees

Answer 35

*

Question 36

practical steps in ethical decision making: | 2. code of ethics

Answer 36

*

Question 37

practical steps in ethical decision making: | 3. training

Answer 37

1. The first objective of ethics training is to develop employees’ awareness of ethics 2. Second objective for ethics training programs is to achieve credibility with employees 3. The third objective of ethics training is to teach employees a practical model of ethical decision making.

Question 38

practice steps in ethical decision making : | 4. Climate

Answer 38

4. First step in establishing an ethical climate is for managers, especially top managers, to act ethically themselves 5. A second step in establishing an ethical climate is for top management to be active in and committed to the company ethics program 6. A third step is to put in place a reporting system that encourages managers and employees to report potential ethics violations.

Question 39

What are organizations social responsible for ? 1. Economic responsibility

Answer 39

making a profit by producing a product or service valued by society

Question 40

What are organizations social responsible for ? 2. legal responsibility

Answer 40

is a company’s social responsibly to obey society’s laws and regulations as it tries to meet its economic responsibilities.

Question 41

What are organizations social responsible for ? 3. discretionary responsibilities.

Answer 41

pertain to the social roles that businesses play in society beyond their economic, legal and ethical responsibilities.

Question 42

What are the different demands for social responsibility | 1. social responsiveness

Answer 42

refers to a company’s strategy for responding to stakeholders economic, legal, ethical, and discretionary expectations A social responsibility problem exists whenever company actions do not meet stakeholder expectations.

Question 43

What are the different demands for social responsibility | 2. reactive strategy

Answer 43

will do less than society expects. It may deny responsibility for a problem ro fight any suggestion that it should solve the problem.

Question 44

What are the different demands for social responsibility | 3. defensive strategy

Answer 44

will admit a responsibility for a problem but do the least required to meet societal expectations

Question 45

What are the different demands for social responsibility | 4. accommodative strategy

Answer 45

will accept responsibility for a problem and take a progressive approach by doing all that can be expected to solve the problem .

Question 46

What are the different demands for social responsibility | 5. proactive strategy

Answer 46

- will anticipate responsibility from problem before it occurs, do more than expected to address the problem, and lead the industry in its approach

Question 47

who organizations are responsible to: Shareholder Model

Answer 47

holds that the only social responsibility business have is to maximize profits. By maximizing profits, the firm maximizes shareholder wealth and satisfaction. More specifically, as profits rise, the company shares owned by shareholders generally increase in value.

Question 48

who organizations are responsible to: Stakeholder Model

Answer 48

management’s most important responsibility is not just maximizing profits, but the firm’s long-term survival, which is achieved by satisfying not just shareholders, but the interests of multiple corporate stakeholders.