Module 6:Communication-UFT

Question 1

6 principles of communication?

Answer 1

1. Perspective (*non-verbal)
2. Context (*non-verbal)
3. Intention (*non-verbal)
4. body language/Tone (*non-verbal)
5. Listening & observing (Non-verbal)
   6.Words and their meaning (VERBAL)

Question 2

What is the purpose of speaking with: Patients?Patient agents?Prescribers? Insurance adjudicators?College Assessors?

Answer 2

patient-centered care

Question 3

How to Apply Patient-Centered Care?

Answer 3

Through consultation with the patient: (*capif)
* Collect
* Assess
* Plan
* Implement
* Follow Up

Question 4

what to make note of when talking to patients?

Answer 4

1. patient experience
2. patient words: *listen to the meaning of those words
3. patient non-verbal * body language says a lot about their compliance in the future

Question 5

How to Communicate Better with the Patient:

Answer 5

1. observe a baseline; what do you first notice when u communicate with the patient?
2. ask questions to elicit more info
3. explore confusion,inattention, and doubt

Question 6

(def): When you understand another person well (and they feel like you understand them)

Answer 6

Rapport