1
Q
● “Evangelist” of quality management.
● “Do things right the first time
A
PHILIP B. CROSBY
2
Q
Use of statistical tools in decision making, problem solving, and troubleshooting the production process.
A
W. EDWARD DEMINGS
3
Q
● Quality is a continuous improvement process.
● Introduced pareto principle
A
JOSEPH M. JURAN
4
Q
● Coined the term “total quality management.”
A
ARMAND V. FEIGENBAUM
5
Q
● Father of statistical QC
● Work served as basis for multirulebased Westgard rules.
A
WALTER A. SHEWHART
6
Q
● Applied the multiranged controls used in clinical chemistry
A
JAMES O. WESTGARD
Laboratory Management
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Decks in class (7)
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