MODULE I: Introduction to E-Commerce

Question 1

refers to the buying and selling of goods and services through electronic networks, primarily the internet

Answer 1

Electronic Commerce (E-Commerce)

Question 2

Electronic Commerce (E-Commerce) also includes:

Answer 2

• online marketing
• electronic payments
• digital customer service
• supply chain management

Question 3

E-commerce is not only about online shopping websites. It also includes:

Answer 3

● Online banking
● Digital subscriptions
● Online booking systems
● Electronic marketplaces
● Social media selling

Question 4

Evolution of E-Commerce

Answer 4

1. Early Electronic Transactions (1960s–1980s)
2. Birth of the Internet Marketplace (1990s)
3. Expansion and Globalization (2000s)
4. Mobile and Social Commerce (2010s)
5. AI, Automation, and Omnichannel Commerce (2020s–Present)

Question 5

used to transfer documents such as invoices and purchase orders between businesses.

Answer 5

Electronic Data Interchange (EDI)

Question 6

Smartphones transformed e-commerce into?

Answer 6

mobile commerce (m-commerce)

Question 6

Rise of Asian e-commerce platforms like ?

Answer 6

Alibaba Group

Question 7

Electronic Data Interchange (EDI) primary users>

Answer 7

Large corporations and banks .

Question 8

what year? First secure online transaction

Answer 8

1994

Question 9

allowed small businesses to build online stores easily

Answer 9

Shopify

Question 10

Types of E-Commerce

Answer 10

1. Business-to-Consumer (B2C)
2. Business-to-Business (B2B)
3. Consumer-to-Consumer (C2C)
4. Consumer-to-Business (C2B)
5. Government-Related Models

Question 11

Business sells directly to consumers.

Answer 11

Business-to-Consumer (B2C)

Question 12

Business-to-Consumer (B2C) example:

Answer 12

● Amazon
● Online clothing stores
● Food delivery apps

Question 13

Businesses sell products/services to other businesses.

Answer 13

Business-to-Business (B2B)

Question 14

Business-to-Business (B2B) example”

Answer 14

● Alibaba Group wholesale marketplace
● Software subscription services

Question 15

Individuals sell to other individuals.

Answer 15

Consumer-to-Consumer (C2C)

Question 16

Consumer-to-Consumer (C2C) example

Answer 16

● eBay
● Facebook Marketplace

Question 17

Individuals offer products or services to businesses.

Answer 17

Consumer-to-Business (C2B)

Question 18

Consumer-to-Business (C2B) exampel

Answer 18

● Freelancers offering services on digital platforms
● Influencers selling marketing services

Question 19

2 Government-Related Models

Answer 19

● B2G (Business to Government)
● G2C (Government to Citizen)

Question 20

Government-Related Models example

Answer 20

● Online tax payments
● Government procurement portals

Question 21

refers to physical buying and selling of goods in brick-and-mortar stores.
.

Answer 21

Traditional Commerce

Question 22

refers to digital transactions conducted online

Answer 22

E-Commerce

Question 23

Cost Structure of Traditional: Commerce

Answer 23

● Rent
● Utilities
● In-store employees

Question 24

cost structure of E-Commerce:

Answer 24

● Website development ● Hosting fees ● Digital marketing ● Logistics partnerships

Question 24

Customer Experience of Traditional Commerce:

Answer 24

● Physical inspection of products ● Immediate product possession

Question 25

Customer Experience of E-Commerce:

Answer 25

● Product reviews ● Personalized recommendations ● Home delivery convenience

Question 26

risk and challenges of Traditional Commerce:

Answer 26

● Limited foot traffic ● Geographic dependency

Question 27

Advantages of e-commerce:

Answer 27

1. Global market access 2. Lower operational costs 3. Data-driven decision making 4. Scalability 5. Personalized marketing

Question 27

Risks and Challenges E-Commerce:

Answer 27

● Cybersecurity threats ● Online fraud ● Logistics delays ● High digital competition

Question 28

Disadvantages of e-commerce:

Answer 28

1. Security risks 2. High competition 3. Dependence on technology 4. Delivery and logistics challenges