Module4B: Using Email

Question 1

What consists in Email messages:

Answer 1

Header and Body

Question 2

What is the Header?

Answer 2

it contains identifying information

Question 3

What is the Body?

Answer 3

It contains the main message

Question 4

What type of info do headers contain?

Answer 4

• From: Identifies the sender’s email address and sometimes the sender’s name
• Date: Identifies the date the message was sent
• To: Identifies to whom the message was sent (the recipient)
• Subject: Summarizes the contents of the message and sometimes the file attachments
• CC: CC (carbon copy) identifies other recipients in addition to the main recipient specified in the To field. The names of the other message recipients are visible to all recipients.
• BCC: BCC (blind carbon copy) identifies other recipients in addition to the main recipient specified in the To field. The names of the other message recipients are not visible to each recipient.

Question 5

What is a Signature?

Answer 5

it applies a signature to a message which can include a name, website address, an image and even a phrase or quotation

Question 6

What is an attachment?

Answer 6

its when you can attach and send a file from your computer

Question 7

is there a restrictions on email attachments?

Answer 7

Yes, it’s better to share large files such as files over 10MB in size

Question 8

What does the Inbox do?

Answer 8

it holds all the email messages you receive

Question 9

What does the Sent Box do?

Answer 9

usually stores your sent messages

Question 10

What does the Outbox do?

Answer 10

if a message is created but sent it will go here

Question 11

What does Draft do?

Answer 11

Draft’s are message partially typed but not ready to go

Question 12

Where do Deleted Messages go?

Answer 12

in the trash or deleted items

Question 13

What must you do with your deleted messages?

Answer 13

Delete them periodically especially large messages with large attachments

Question 14

Whats a Quota?

Answer 14

it’s a limit on how much space you are allowed to use on their server

Question 15

What are some of the Netiquette Email guidelines

Answer 15

• Provide a subject line that is meaningful and to the point.
• Keep your messages short and concise.
• If you are responding to a message, include a summary of the message to which you are responding.
• The greater-than symbol (>) or indentation designates text as part of the original message.
• Use the appropriate uppercase and lowercase characters. All uppercase is commonly considered SHOUTING in email messages and can be difficult to read.
• Place asterisks around a *word* you want to emphasize since special formatting, such as italics, may be lost at the receiving end.
• Be careful about responding in anger or haste, using ambiguous language, and sending out unnecessary copies of your message.
• Proofread and check your spelling and grammar before sending your message.

Question 16

What are Flames?

Answer 16

Angry, sarcastic, or unprofessional email exchanges

Question 17

What is Spam?

Answer 17

unsolicited email, its the internet equivalent of junk mail.

Question 18

What can you do with email?

Answer 18

Using email, you can

• create a new message
• reply to a message you’ve received
• forward a message you’ve received

Question 19

What button must you press to see if you get new mail?

Answer 19

• Get messages
• Send/Receive
• or Check mail

Question 20

What are Attachments?

Answer 20

such things like images, spreadsheets or data files. You can attach almost any file to an email message

Question 21

There are 2 types of file attachments; what are they?

Answer 21

Text files and non-text files (binary files)

Question 22

What’s a binary file?

Answer 22

graphics, spreadsheets, and word processing documents) are binary files.

Question 23

What is one of the most popular compression utilities?

Answer 23

WinZip