monthly

Question 1

increasing productivity and efficiency through standarzation, division of labor, centralization, and hierarchy

Answer 1

1910-1940: MANAGEMENT AS SCIENCE

Question 2

• organizations and human resource
• goal-setting, performance reviews, job description

Answer 2

1950-1960: FUNCTIONAL ORGANIZATIONS

Question 3

• SWOT analysis

Answer 3

1970: STRATEGIC PLANNING

Question 4

• TQM, Six Sigma, Lean Management

Answer 4

1980: COMPETITIVE ADVANTAGE

Question 5

• benchmarking and business process reengineering
• TQM, Six Sigma, Lean
• Strategy Maps, Balance Scoreboards

Answer 5

1990: PROCESS OPTIMIZATION

Question 6

• technology and value creation
• traditional data processors are inadequate

Answer 6

2000: BIG DATA

Question 7

developed the fundamental notion of principles of management.

Answer 7

HENRI FAYOL

Question 8

founder of modern management method

Answer 8

WINSLOW TAYLOR

Question 9

14 universal principles of management

Answer 9

1. division of work
2. discipline
3. unity of command
4. unity of direction
5. subordination of individual interest
6. authority and responsibility
7. centralization
8. scalar chain
9. remuneration
10. order
11. equity
12. stability and tenure of personnel
13. initiative
14. esprit de corps

Question 10

GEMS CYCLE

Answer 10

• GOAL SETTING
• EXECUTING THE PLAN
• MEASURING RESULTS
• SUSTAINING GROWTH

Question 11

GOAL SETTING STEPS

Answer 11

1. synthesizing information
2. formulating alternatives
3. deciding on courses of action
4. establishing goals

Question 12

EXECUTING THE PLAN STEPS

Answer 12

1. organizing
2. communicating
3. guiding

Question 13

SUSTAINING GROWTH STEPS

Answer 13

1. promoting change
2. developing people

Question 14

manager responsibility: writing job descriptions, reviewing resume, interviewing, firing, hiring.

Answer 14

STAFFING

Question 15

manager responsibility: keeps the workplace running efficiently.

Answer 15

COMMUNICATION

Question 16

manager responsibility: orientation of new employees

Answer 16

TRAINING

Question 17

manager responsibility: investigate employees who violates the company rules and discipline them

Answer 17

ADMINISTRATIVE INVESTIGATION AND DISCIPLINE

Question 18

manager responsibility: by this, employees are motivated

Answer 18

EMPLOYEE RELATIONS

Question 19

manager responsibility: to ensure the success of the company

Answer 19

BUSINESS GROWTH AND SUSTAINABILITY

Question 20

key roles of management function

Answer 20

to:
- organize
- plan and forecast (prevoyance)
- command
- control
- coordinate

Question 21

developing people

Answer 21

1. delegation
2. empowerment
3. continuous guidance
4. reward

Question 22

refers to customer satisfaction

Answer 22

QUALITATIVE ASPECT

Question 23

refers to the
- increase or decrease of buyers
- how fast products are moving out

Answer 23

QUANTITATIVE ASPECTS

Question 24

• intelligence quotient (IQ)
• emotional quotient (EQ)

Answer 24

HARD SKILLS

Question 25

the rules stays the same regardless of circumstances.

Answer 25

HARD SKILLS

Question 26

the rules change depending on circumstances.

Answer 26

SOFT SKILLS

Question 27

directly taught in schools or training

Answer 27

HARD SKILLS

Question 28

taught through interactions

Answer 28

SOFT SKILLS

Question 29

he introduced the concept of Core Competence

Answer 29

C. K. Prahalad and Gary Hamel

Question 30

the ability of an individual to do his job properly

Answer 30

JOB COMPETENCY

Question 31

core competencies for an employee

Answer 31

- ADAPTABILITY - COMMITMENT - CREATIVITY - MOTIVATION - FORESIGHT

Question 32

also known as "theory of omission"

Answer 32

ICEBERG THEORY

Question 33

qualities of a manager

Answer 33

- LEADERSHIP - INDEPENDENCE - EMOTIONAL STABILITY - ANALYTICAL REASONING - COMMUNICATION SKILLS - CUSTOMER FOCUS - TEAMWORK AND COOPERATION - RESULTS ORIENTATION