has long been an important reliance on the tourism and hospitality industry
culturally diverse workforce
social glue that helps hold the organization together by providing standards for what employee should say or do
culture
rely on trust, commitment, communication, learning ways to perceive and cope for reality, and shared meanings and symbol
organizational relationship & organizational cultures
represents a perception that the organization’s members hold in common
organizational culture
expresses the core value, the primary or dominant values accepted throughout the organization
dominant culture
culture values customer care and dedication over speed and efficiency
zappo’s executive and employee behaviors
mini culture within the organization, typically defined by the department designations and geographical separation
subculture
they have the same opinions about the organization’s mission and values
strong culture
if opinions vary widely
weak culture
culture that should be existing in the tourism and hospitality industry, culture anticipate guest’s needs and renders services accordingly before they ask for it
service culture
