Negotiating

Question 1

Third story

Answer 1

The Third Story is one an impartial observer, such as a mediator, would tell; it’s a version of events both sides can agree on.”

Question 2

Active listening

Answer 2

“Requires that the listener fully concentrates, understands, responds and then remembers what is being said.”

Question 3

Trade off

Answer 3

A situation that involves losing one quality or aspect of something in return for gaining another quality or aspect.”