the NHS provides a comprehensive service, available to all
-irrespective of any type of person (gender, race, disability , etc)
- service designed to improve, prevent, diagnose
- treat physical and mental health
-pay particular attention to improving health and life expectancy of those not keeping pace with rest of population
Access to NHS services is based on clinical need, not an individual’s ability to pay
- no demarcations to quality health care
- NHS free of charge
the NHS aspires to the highest standards of excellence and professionalism
- safe and effective care focused on patient experience
- research to improve the current and future health and care of the population
- safety, experience, outcome of patient improved when staff are valued, empowered supported
the patient will be at the heart of everything the NHS does
- support individuals promoting and managing their own health
the NHS works across organisational boundaries
- work in partnership with organisations in the interests of patients, local communities and wider population
the NHS is committed to providing best value for taxpayers’ money
- fair sustainable use of finite resources
the NHS is accountable to the public, communities, and patients that it serves
- responsibility and accountability for making decisions in NHS should be transparent
working together for patients
- patients come first in everything
- fully involve patients, staff, families, carers, communities and professionals in everything
Respect and dignity
- value every person
- honest and open about what we cannot do
- take everyone seriously
commitment to quality of care
basics of quality care : - safety - effectiveness - patient experience encourage feedback from patients
compassion
- compassion is central
- meet distress with humanity and kindness
- give comfort and relief in suffering
improving lives
- improve health and wellbeing
- professionalism in all things
- clinical practise, service improvements, innovation
everyone counts
- maximise our resources to benefit the whole community
- when we waste resources we waste opportunities for others
what are the 6C’s of the NHS? Tell me a bit about them
CARE
- core business, improves heath of whole community as well as individual
COMPASSION
- empathy, respect and dignity. intelligent, + kindness
COMPETENCE
- understand an individuals health + social needs with the correct expertise (clinical + technical)
COMMUNICATION
- central to success. listening , beneficial to staff + patients
COURAGE
- doing right by patients, speak up when we have concerns, embrace new ways of working
COMMITMENT
- commitment to patients and populations
- need to take action to make this vision a reality for all and meet the
health and social care challenges ahead
NHS core values (summarised)
- putting patients first
- improving lives
- commitment to quality care + safety
- respect, dignity, compassion
- listening, learning, leading
- creating the best outcomes together,
- everyone counts
teamwork or communication
- experiences for both STARR
- pros and cons
- ans
