notes finals

Question 1

A customer’s email server is not sending emails. Arrange the troubleshooting steps in the order the technician should perform them

Answer 1

1. Determine if any recent changes have been made to the server.
2. Establish a theory of probable cause
3. Test the theory to determine cause.
4. Establish a plan of action to resolve the problem.
5. Implement the solution
6. Verify full system functionality.
7. Document findings, actions, and outcomes.
8. Implement preventative measures.