ODS

Question 1

Who creates ODS appointments?

Answer 1

Admins

Question 2

Where are ODS appointments made?

Answer 2

In Outlook

Question 3

How do you manage ODS calls?

Answer 3

Check if ODS teams can answer their questions via Teams; you can forward the student to an Admin to create an appointment

Question 4

What are the steps to creating an ODS appointment?

Answer 4

*Collect UID
*Accommodation type: housing/meal plan/ academics
*Generate appointment in Outlook
*Add student email to invite
*Inform the student about pre-appointment paperwork

Question 5

What to do in case of grievance calls

Answer 5

*listen with empathy
*Transfer to admin
*Based on call- transfer to ODS
* Collect the student name, UID and send a Teams message to ODS