Office Procedures

Question 1

Staffing Hours: The ‘Peanut’ Law

Answer 1

In Virginia, all new clients must read and sign a statement on a separate piece of paper that discloses the hospital’s staffing hours.
- So client knows if no one is there overnight
- Includes who to contact after hours
- Copy in medical record
- Must be separate from consent form

Question 2

In-Patient Stays

Answer 2

Pet dropped off for:
- Surgery
- Dental prophylaxis
- Diagnostics (bloodwork, radiographs, uranalysis, etc.)

• Owner must sign consent form
• Owner should receive and sign estimate
• Pet must be identified paper neck band and cage card

Question 3

Travel Sheets

Answer 3

• A record of every service and product a practice offers
• ‘Travels’ with the patient so each treatment can be circled
• These charges are entered into the veterinary practice management software

Question 4

Accounts Receivable

Answer 4

• Accounts receivable: money owed to us by clients for services rendered
• Most likely culprits:
  
  • First time clients
  • Emergencies
• Be clear with clients payment is due when

Question 5

Money Solutions

Answer 5

• CareCredit
  
  • Enroll online at the hospital
• Preventative plans
  
  • Monthly fee paid each month to the hospital
  • Covers a variety of vaccines. blood tests, uranalysis, etc.
• Pet Insurance