1
Q
When would you use operational discretion
A
Rare and unforseeable Incidents.
Current practice seen as a barrier to resolving incident safely.
Use professional judgment.
Aware of resources and skills of crews.
Benefit v risk.
Minimum necessary till objective is reached.
Keep record must match severity and complexity of incident.
2
Q
Different forms of communication
A
Verbal.
Non verbal.
Written.
Electronic
3
Q
Effective communication must be…
A
Clear.
Relevant and concise.
Understood.
Timely.
Question assumptions.
Assertive.
Encourages effective listening.
Matches words and behaviors.
