Operations

Question 1

Operation Management Department Functions

Answer 1

• Design
• Planning
• Quality
• Managing the supply chain
• Production
• Procurement

Question 2

Why do businesses set operation techniques

Answer 2

• Act as a flow for decision making & effort
• Success or failure can be measured
• Improve efficiency

Question 3

What is quality

Answer 3

Achieving or exceeding the required level of quality is also essential for a successful business

Question 4

Ways of measuring the achievement of quality

Answer 4

• Reliability: How often something goes wrong
• Customer satisfaction, complaints or loyalty
• Quality assurance practices: eg quality control checks

Question 5

Flexibility definition

Answer 5

The ability to change operations in a way

Question 6

Ways the business can manage their operations

Answer 6

Product flexibility: Being able to switch production from one to another

Volume flexibility: Being able to change the level of output

Mix flexibility: Being able to produce a wide range of alternative versions of a particular good/source

Delivery flexibility: Being able to adapt quickly to changes in turning and volume

Question 7

Delivery Flexibility

Answer 7

Being able to adapt quick to changes in living and volume of delivering to customers

Question 8

Volume Flexibility
And why might this need to happen

Answer 8

Being able to change the level of output

Due to changes in demand

Question 9

Mix flexibility

Answer 9

a company’s ability to easily change its production mix, meaning the proportion of different products it manufactures

Question 10

Product flexibility

Answer 10

The ability to adapt to changes in product variety and customer demands, while maintaining efficiency and performance