Operations Flashcards

(51 cards)

1
Q

IPO- input process output

A

Input- Gathering the resources needed to make products/service - Raw materials, machiniery, labour and finance

Proccess- Using the inputs to make finished products/services - this is known as “proccessing the inputs” Manufacturing

Output- The final products/service and the distribution of it to the customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Factors Affecting the choice of supplier, Price

A

Price- How mucht the supplier charges for raw materials, or the finished product
*Price need to be as low as possible in order to maximise profit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Factors Affecting the choice of supplier, Location,

A

Location-Where the supplier is situated in relation to your business
*If the supplier is located further away you may be charged a higher delivery fee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Factors Affecting the choice of supplier, Reputation,

A

Reputation- The reviews and ratings of your supplier by other businesses
*A higher reputation increases the chances that the supplier will fufil your order consistently

Discounts Available- When the supplier reduces the price of the raw material
*Allows the business to reduce costs if putting in a bulk order

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Job production defenition

A

A one-off product is made to a customers own specifications. Once product is finished before another is started.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Job production advantages+disadvantages

A

A- More motivating for employees as they see the product from start to finish

Can charge higher prices as product is customised

D- Production can be expensive and time consuming as it’s very labour intensive

If working on a job/project, then may not get paid untill it is complete

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Batch production

A

Groups of identical products are made at the same time. One batch is completed and the machiniery is cleaned and reset for the next batch.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Batch production advantages+disadvantages

A

A- Each batch can be customised/altered for a specific customer order

The same machiniery can be used for each batch

Less expensive than job production as less skilled workers are needed

D- Machiniery/employees may be idle between batches which costs the organisation money

Can only manufacture one type of a product at a time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Flow production

A

The continuous production of products along an assembly line with parts being added at each stage, often reffered to as mass production

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Flow production advantages+disadvantages

A

A-Production can take place 24 hours a day as it’s very capital intensiv e

Standardisation of products

Use of low skilled workers reduces the wage bill

D- Can be very expensive to purchase specilised machiniery

If machiniery breaks down then production will come to a halt

Jobs are very repetitive which can de-motivate employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Quality inputs

A

Ensuring all inputs are of the highest standard
Including:

High quality raw materials
Well-trained staff
Up-to-Date/Well-mainted machinery

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Quality control

A

Checking/inspecting the product at the end of the production process

This prevents a faulty product from reaching the customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Quality assurance

A

Checking the product at regular intervals throughout the production process

Allows for mistakes to be spotted earlier which can then be re-worked back into the production process. Quality assurance prevents a faulty product form reaching the end of the production process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Quality managment

A

A whole-organisational approach where the aim is that every part of the business is of the highest standard with zero errors/inefficinecies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Quality cirlces

A

When groups of production workers meet with managment to discuss ways to improve the production process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Quality standards

A

Applying to have your product chekced against an industry standard in order to receive a symbol/seal of approval on your packaging.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Benchmarking

A

Copying the production techniques of the industry leader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Advantages of high quality

A

Higher prices can be charged

Customers will be more satisfied

The business will develop a positive reputation

Employees will be motivated by seeing a quality product being made

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Disadvantages of high quality

A

It will be more expensive to have high quality inputs

Quality inputs doesnt guarantee quality outputs

Extra checks during production can be time consuming

Competitors may find other ways to gain market share such as lowering prices.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Consequences of understocking

A

The organisations may be unable to contiue with production

The organisation may be unable to accept an unexpected large order

The organisation is paying for workers who are not being productive

Missing out on bulk buying discounts as not purchasing in large quantaties

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Max inventory level

A

The highest amount of inventory an organisation should hold before it incurs extra costs

22
Q

Min inventory level

A

The lowest amount of inventory an organisation should hold below which they would become understocked.

23
Q

Re-order level

A

The point at which a new order is placed with the supplies

24
Q

Re-order quantity

A

The amount of inventory ordere from your supplier

25
Lead time
The time between ordering and receiving inventory
26
Consequences of overstocking
Goods may detiroraite before they are used/sold Goods can become obselete meaning there is no demand for them in the market Higher storage/ insurance/ security costs More storage space is required to store the items
27
Quantity- Factors affecting choice of supplier
Quantity-The volume/amount of raw materials the supplier is able to provide *Organistations need access to enough inventory to fufil large orders during busier times of the year
28
quality- Factors affecting choice of supplier
Quality- The standard of raw materials sold by the supplier *The higher quality of raw materials, the higher quality the final product should be
29
Factors affecting choice of supplier- Reliability
Reliability- Whether your supplier is able to consistently fufil your order on time without making any mistakes *Late deliveries or unsuitable raw materials could delay production which has a knock-on impact to customers
30
Factors affecting choice of supplier- Lead Time
Lead time- The time between ordering inventory from your supplier and it arriving *If inventory takes too long to arrive you may be unable to fufil customers orders on time
31
Factors affecting choice of supplier- Credit terms
Credit terms- When your supplier gives you a period of time to pay your goods (eg 60 days credit) *Can allow the business to sell products to improve cash flow before paying the supplier
32
Factors affecting choice of supplier- Discounts available
Discounts Available- When the supplier reduces the price of the raw material *Allows the business to reduce costs if putting in a bulk order
33
How to be ethical in operations
Paying your employees the living wage Using fairtrade suppliers Ensuring child labour is not used anywhere in your supply chain Purchasing materials from suppliers who treat anumas welll
34
Advantages of being ethical
Improved relationship with customers Strong relationship with suppliers Oppurtunity to win awards
35
Disadvantages of being ethical
Increased costs if paying employees more Increased costs if paying suppliers more Increased delivery tine as there are fewer ethical suppliers so they may be located further away
36
How to be environmentally friendly in operations
Reducing waste from production Reducing harmful Carbon emmisions Reducing the amount of plastic used in packaging Using recyclable materials in packaging Recycling waste parts from production
37
Advantages of being environmentally friendly
Improved reputation with customers Helps to meet goverment emission targets Recycling can help to reduce cost of buying more materials in
38
Disadvantages of being environmentally friendly
Time consuming to recycle waste parts Employees may need to be trained to recycle properly Recyclable materials in packaging can be more expensive than plastic
39
Computer aided design
This involves digitally designing the look and function of a product before it is manufactured.
40
Computer aided manufacture
This involves using computer controlled equipment and robots in the manufacturing of a product.
41
Internet websites
These can be used to compare the prices of different suppliers before deciding which one to purchase from
42
E-mail
This can be used to confirm an order has been received and to let the customer know about the progress and the status of the order
43
Barcodes
Barcodes can be used in flow production to check in and check out parts as they move between stages/areas of the factory
44
CCTV
Secruity cameras used in the warehouse to detect theft
45
Metal Detectors
Used in production to check that peices of metal are not present in products Also used in large warhouse to deter theft of some items
46
Factors affecting the choice of production- Finance Available
Low amounts of finance may mean a business cannot afford to purchase machinery that is required for Flow production
47
Factors affecting the choice of production-Skill of staff
Unskilled staff may mean a business is unable to consider job production
48
Factors affecting the choice of production-Quantity required
If a large quantity of products is required then Batch or Flow production would need to be considered
49
Factors affecting the choice of production-Quality required
If a high quality product is required tthen a business may want to consider the hand-made quality of Job production
50
Advantages of technoalagy
Labour costs are reduced Can operate 24/7 Robots can do dangerous work Machinery can do repetetive work
51
Disadvantages of technoalagy
High initial set up costs Machines can break down Staff may become de-motivated