Operations Processes

Question 1

Transforming process

• the influence of 4 Vs
• s & s /examples
• technology - -
• m c i

Answer 1

-volume, variety, variation in demand, visibility

• sequencing & scheduling
  Gantt chart / critical path analysis
• technology, task design, process layout
• monitoring, controlling & improvement

Question 2

Outputs

Answer 2

Customer services

Warranties

Question 3

Inputs

Answer 3

Transformed resources - materials, information, customer

Transforming resources - human resources, facilities