1
Q
Recall the overarching topics
A
role of operations management
influences
operations processes
operations strategies
2
Q
Recall the dot points in role of operations management
A
- strategic role of operations management – cost leadership, good/service differentiation
- goods and/or services in different industries
- interdependence with other key business functions
3
Q
Recall the dot points in influences
A
- globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability
- corporate social responsibility:
the difference between legal compliance and ethical responsibility
environmental sustainability and social responsibility
4
Q
Recall the dot points in operations processes
A
- inputs
transformed resources (materials, information, customers)
transforming resources (human resources, facilities) - transformation processes
the influence of volume, variety, variation in demand and visibility (customer contact)
sequencing and scheduling – Gantt charts, critical path analysis
technology, task design and process layout
monitoring, control and improvement - outputs
customer service
warranties
5
Q
Recall the dot points in operations strategies
A
- performance objectives – quality, speed, dependability, flexibility, customisation, cost
- new product or service design and development
- supply chain management – logistics, e-commerce, global sourcing
- outsourcing – advantages and disadvantages
- technology – leading edge, established
- inventory management – advantages and disadvantages of holding stock, LIFO (last-in-first-out), FIFO (first-in-first-out), JIT (just-in-time)
- quality management
control
assurance
improvement - overcoming resistance to change – financial costs, purchasing new equipment, redundancy payments, retraining, reorganising plant layout, inertia
- global factors – global sourcing, economies of scale, scanning and learning, research and development
HSC: Business
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