Org b 347

Question 1

Explain the difference between instrumental and terminal values.

Answer 1

Instrumental are means to a destination. Terminal are the destination.

Question 2

Provide 3 examples of instrumental values

Answer 2

Obedient. Forgiving. Loving

Question 3

Provide 3 examples of terminal values.

Answer 3

A world at peace. Freedom. Salvation

Question 4

Define emotional intelligence

Answer 4

The ability to manage oneself and one’s relationships with others in mature and constructive ways.

Question 5

list its four sub-components of emotional intelligence

Answer 5

self awareness - personal competence
self management - personal competance
social awareness - recognize what others are feeling
relationship management - helping others work through things.

Question 6

List and explain the Big Five personality dimensions.

Answer 6

Openness
Conscientiousness
Extraversion
Agreeableness
Neuroticism

Question 7

List and explain the four dark traits of personality.

Answer 7

Narcissistic - obsessive with oneself and physical appearance.
Histrionic - Overly theatrical. emotional in character or style
Dominant - most important, powerful, influential
Machiavellianism - ends justify means.

Question 8

Differentiate between a talent, knowledge, skill, and strength.

Answer 8

1. Talents: naturally recurring patterns of thought, feeling, or behavior that can be applied
2. knowledge-facts (factual) and lessons learned (experiential)
3. skills: Steps of an activity- brings structure to experiential knowledge.

Question 9

Explain four ways one can identify a strength.

Answer 9

1. Reactions
2. Yearnings
3. Rapid Learning
4. Satisfaction

Question 10

Identify four ways to manage around a weakness.

Answer 10

1. You get just a little bit better
2. Design a buddy system
3. Use one of your strongest themes to overwhelm your weakness.
4. Find a Partner.

Question 11

Identify and explain the three questions Dr. Christensen has his students ask themselves

Answer 11

1. How can I be happy in my career?
2. How can I be sure that my relationship with my family is an enduring source of happiness?
3. how can I live my life with integrity(stay out of jail)?

Question 12

List and explain the five elements of creating a vision

Answer 12

PVC MC

1. Picture
2. A Change
3. Values
4. A Map
5. A Challenge

Question 13

List and describe the elements of a SMART goal.

Answer 13

Specific 
Measurable 
Attainable 
Results Oriented 
Time Bound

Question 14

Provide an example of how Martin Luther King, Jr. utilized each the four elements of articulating a vision in his “I have a Dream” speech

Answer 14

1. Adapting the vision -

(set aside prepared remarks. changed and winged it off of it and freestyle)

2. Highlight the values

I have a dream that one day my four little children (That they will be judged by the content of their character and not the color of their skin)

3. Choosing the right language

“Let freedom ring”.

4. Use inclusive language

(all of god’s children’s- the jews and gentiles! )

Question 15

Provide an example of how Marissa Mayer (Yahoo) utilized both framing and rhetorical crafting in articulating her vision.

Answer 15

.

Question 16

Define and differentiate between the two elements of framing:

1. amplifying values

2. belief amplification.

Answer 16

1. Amplifying values: Highlight values

“yahoo is about making the world habits more inspiring and entertaining

2. Belief amplification: The mission’s or task’s importance
   Its root causes or need,
   Efficacy of the organization to succeed

(We were the first to the market)

Question 17

Define liking

Answer 17

Liking- people like those who like them. ie- attractive, personality,compliments

Question 18

identify four factors of liking.

Answer 18

• Physical attractiveness
• Similarity
• Compliments
• Contact and cooperation

Question 19

Define social proof

Answer 19

Role models and peer pressure are powerful forces.

Question 20

Identify the three forces of social proof.

Answer 20

• Role models
• Peer pressure
• Norms/Conformity

Question 21

Identify and describe the negotiator’s dilemma.

Answer 21

Creating Value vs. Claiming it

Question 22

Define both distributive negotiating tactics and Include at least 3 points

Answer 22

Distributive negotiation:

1. Single issue
2. “fixed-pie”; win-lose.

Question 23

Define integrative negotiating strategies. Include at least 3 points

Answer 23

Integrative negotiation:

1. More than one issue;
2. “broadening the pie”; win-win.

Question 24

Identify and describe three ways to resolve disputes.

Answer 24

1. Power
2. Rights
3. Interests

Question 25

Identify and explain the four sources of personal power.

Answer 25

1. effort 2. expertise 3. track record 4. attractiveness.

Question 26

Identify and explain the five sources of positional power.

Answer 26

1. formal authority 2. relevance 3. centrality 4. autonomy 5. visibility

Question 27

Identify three responses to powerlessness, giving an example of each.

Answer 27

1. Blind Obedience (Milgram Study 2. Rebellion (externalization) 3. Lack of participation (internalization)

Question 28

Journalists use the “inverted pyramid” model to write their stories. Provide three reasons why you should lead with the most important information at the top (from the Simple principle).

Answer 28

* Maximizes the information a reader gleans * Forced prioritization * Can avoid decision paralysis

Question 29

Describe the “Gap Theory” of curiosity and provide a real-world example (from the Unexpected principle).

Answer 29

-*The “Gap Theory” of curiosity ̶Gaps cause us pain ̶Hollywood screenplays ̶Gaps start with knowledge

Question 30

We watched a film about Jane Elliott and her classroom experiment (“Brown Eyes/Blue Eyes”). Discuss 3 examples of how it was a concrete lesson in prejudice/discrimination.

Answer 30

1. utilized senses (sight with the colors) 2. brown eyes, blue eyes not abstract metaphor for discrimination 3. acted out physical role play

Question 31

Identify three sources of external credibility (the Credible principle), and give an example of each.

Answer 31

1. *Experts: 9/10 doctors support… 2. *Celebrities and aspirational figures: use celebrity for a cause 3. *Anti-authorities : truth campaign (tobacco)

Question 32

Compare and contrast the Consequence Model vs. the Identity Model for making decisions from the Emotional principle.

Answer 32

Identity Model •Who am I? •What kind of situation is this? •What do people like me do in this kind of situation? Consequence Model •Weigh our alternatives •Assess the value of each one •Choose the alternative that yields the most value

Question 33

Identify the three basic plots. Give an example of a well-known Hollywood film for each (from the Stories principle). (3-C's)

Answer 33

1. Challenge plot (obstacles) : Lord of the Rings 2. Connection plot (relationship) Romance 3. Creativity plot (Aha!) Armageddon

Question 34

Define observable artifacts, espoused values, enacted values. Provide an example from the Pixar video case of each one.

Answer 34

1. Observable artifacts - physical manifestation of an organization’s culture, Acronyms, published lists of values, observable ritual, special parking spaces, and decoration EX-open auditorium forces to talk to each other, can’t go through hierarchy 2. Espoused values - represent the explicitly stated values and norms that are preferred by an organization EX: innovation, creativity, imagineering title 3. Enacted values̶the values and norms that actually are exhibited or converted into employee behavior based on observable behavior EX: relaxed dress, toys,

Question 35

How do leaders (early and current) influence Pixar’s culture?

Answer 35

CEO was fired from Disney for going around management, John Lasseter - had toys in his office and wore hawain shirts every day. Steve Jobs held very high expectations,

Question 36

Provide 3 examples from the video case on Pixar of Ed Catmull’s comment, “It became deeply ingrained in our culture that everything we touch needs to be excellent.”

Answer 36

- Brave - historical relevance. - The small detais will be so real, they won’t know what you did to it - Cars land

Question 37

Identify Osborn’s four brainstorming rules to improve creativity.

Answer 37

1. Quantity 2. Criticism With held 3. Build on ideas 4. Encourage Wild Ideas

Question 38

List and describe three ways to measure creativity. Which aspect of creativity is the one you have the most direct control over?

Answer 38

Fluency - # of ideas Flexibility - # of categories Originality - Rarity

Question 39

Identify four areas leaders can focus their efforts on to enhance their team’s innovative thinking.

Answer 39

1. Establish clear goals and let your people find their own way to them 2. Monitor their work—at a distance 3. Facilitate your team’s work 4. Create idea-generation and idea-evaluation processes

Question 40

Identify and explain the five principles of ethical leadership.

Answer 40

1. Respects Others 2. Serves Others 3. Shows Justice 4. Manifests Honesty 5. Builds Community

Question 41

Describe 3 of the 6 distributive fairness rules, providing an example of each.

Answer 41

1. Equity - outcome proportional to contributions 2. Equality - split down the middle 3. Need - those who need the most, get the most

Question 42

List the five business ethics myths from “Managing to be Ethical.”

Answer 42

1. It’s easy to be ethical 2. Unethical behavior in business is simply the result of “bad apples” 3. Ethics can be managed through formal ethics codes and programs 4. Ethical leadership is mostly about leader integrity 5. People are less ethical than they used to be

Question 43

List the nine cultural dimensions identified by GLOBE.

Answer 43

1. Performance Orientation 2. Uncertainty Avoidance 3. In-Group Collectivism 4. Power Distance 5. Gender Egalitarianism 6. Humane Orientation 7. Institutional Collectivism 8. Future Orientation 9. Assertiveness

Question 44

Identify and describe the six global leadership dimensions of the CLT profiles

Answer 44

1. Charismatic, Value-Based 2. Team-Oriented 3. Participative 4. Human 5. Self-Protective 6. Autonomous

Question 45

Describe the three layers of the “Culture Iceberg” model and give an example of each from the Alpha-Beta negotiation.

Answer 45

1. Behaviors, institutions (surface, above water) - Beta says “yes” as i understand, not as an answer answer. 2. Values, beliefs, norms: ex eye contact 3. Fundamental assumptions (bottom):

Question 46

Identify three ways feedback can push your buttons

Answer 46

1. Truth triggers are set off by the content of the feedback. When assessments or advice seem off base, unhelpful, or simply untrue, you feel indignant, wronged, and exasperated. 2. Relationship triggers are tripped by the person providing the feedback. Exchanges are often colored by what you believe about the giver (He’s got no credibility on this topic!) and how you feel about your previous interactions (After all I’ve done for you, I get this petty criticism?). 3. Identity triggers are all about your relationship with yourself. Whether the feedback is right or wrong, wise or witless, it can be devastating if it causes your sense of who you are to come undone.

Question 47

Describe the six steps to becoming a better receiver

Answer 47

1. Know your tendencies 2. Disentangle the “what” from the “who” 3. Sort toward coaching 4. Unpack the feedback 5. Ask for just one thing 6. Engage in small experiments

Question 48

Identify and describe the three phases of the Active Inquiry process developed by Schein in the Coaching Exercise

Answer 48

1. Pure Inquiry (Discovery) –What is the situation? What is going on? –Give me examples of X? How can I help? Tell me more . . . 2. Exploratory Diagnostic Inquiry (Influence coachee’s way of thinking) –Feelings & reactions: What was your reaction? –Hypotheses about causes: Why did you think it happened? –Actions taken or contemplated: What are your options? 3. Confrontive Inquiry (Shares own ideas/suggestions) –Could you have done X? Have you considered Y?