Overcoming Objections Flashcards

(24 cards)

1
Q

What to say ๐Ÿ’ฌ if they say they Want the Elite Diamond ๐Ÿ’Žpackage ๐Ÿ“ฆ

A

That sounds ๐Ÿ‘‚ great, you’re making a great decision ๐Ÿค”๐Ÿ’ญ,

(get the credit card)๐Ÿ’ณ

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2
Q

If they want the Diamond ๐Ÿ’Ž Package ๐Ÿ“ฆ but they can only afford the Gold ๐Ÿ‘‘ or Silver ๐Ÿด package and they want to wait ๐Ÿค” until they can afford ๐Ÿ’ฒ the Diamond.๐Ÿ’Ž

A

Thatโ€™s awesome ๐Ÿ‘ that you want the Diamond ๐Ÿ’Ž package ๐Ÿ“ฆ those bonuses ๐Ÿ– really do give you a head start. ๐Ÿƒ
So if I hear ๐Ÿ‘‚ you correctly you really want our Elite Diamond ๐Ÿ’Ž Package ๐Ÿ“ฆ, but donโ€™t feel like you can afford it today? ๐Ÿ’”๐Ÿ’ฒ
What bonus ๐Ÿ– in the Elite Diamond ๐Ÿ’Ž package ๐Ÿ“ฆ did you really want ๐Ÿ™ that wasnโ€™t a part Advanced Gold ๐Ÿ‘‘ ?

Wait till they respond.๐Ÿ˜ด๐Ÿ˜ด๐Ÿ˜ด๐Ÿ˜ด

Okay, let me ask ๐Ÿ™‹ you this,
and Iโ€™d have to get approval ๐Ÿ‘Œ first, 
but if I could get you that bonus ๐Ÿ– added in to to the Gold ๐Ÿ‘‘ package ๐Ÿ“ฆ  
and still keep the price ๐Ÿ’ฒ the same,๐Ÿ‘ฏ 
would you want to move forward โฉ today?

IF THEY SAY YES ๐Ÿ‘Œ ๐Ÿ‘Œ๐Ÿ‘Œ๐Ÿ‘Œ

Ask them to hold so I can ask if we can do that
put them on mute and ask
Unmute and congratulate ๐Ÿ‘ them and get the
card details ๐Ÿ’ณ

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3
Q

How to close ๐Ÿšช them using the FAST ๐ŸŽฟ ACTION ๐Ÿ‚BONUS ๐Ÿ– /SET UP FEE

A

So I need to let you know โ€ผโ€ผโ€ผ in advance that all the packages have a $1,000 setup fee
This covers administration โ€ฆโ€ฆโ€ฆโ€ฆ…Facebook group set up โ€ฆโ€ฆโ€ฆโ€ฆ…and the support you get in the Facebook group.
You may have seen in the videos ๐Ÿ“ผ๐Ÿ“ผ๐Ÿ“ผ James and Jason talk about a scholarship.๐Ÿ“œ
James and Jason really want to motivate ๐Ÿ’ฒ๐Ÿ’ฒ๐Ÿ’ฒ people to take action, ๐ŸŽฅ
because action ๐ŸŽฅ takers are the people that do very well in this program. ๐Ÿ’ฒ
So what theyโ€™ve put together is a special FAST ๐ŸŽฟ ACTION ๐Ÿ‚ scholarship. ๐Ÿ“œ
So if you decide to get started โฉ with us WHILE WE’RE ON THE CALL ๐Ÿ“ž TODAY,
they’ve given me permission to not only wave ๐Ÿ‘‹ that $1,000 setup fee,
but I can also give you an additional $1,000 off the cost ๐Ÿ’ฒ of the program.
So if you start TODAY,๐Ÿ“…
it’s $2,000 off ๐Ÿ“ด the PROGRAM PRICE ๐Ÿ’ฒ

(and then when you’re saying the prices say
SO THIS IS THE PRICE AFTER THE SCHOLARSHIP HAS BEEN APPLIED…..
THE PRICE IS……………..

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4
Q

If someone wants the price ๐Ÿ’ฒ straight away โ€ผ

A

politely tell them
I’ll certainly go through the pricing ๐Ÿ’ฒ option at the end ๐Ÿ”š of the call…๐Ÿ“ž
but first …..โ€ผ
we need to find out if this program is right ๐Ÿ‘ for you and also if you are right ๐Ÿ‘ for the program.

So Brian, tell me what you think your biggest motivation was for taking the time out of your day and scheduling this call with me?

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5
Q

What do you do if you don’t get a SERIOUS ๐Ÿ—ฟ DEEP answer.๐Ÿ™‹

A

You need to keep peeling ๐ŸŒ that onion! ๐Ÿง…
Do not continue until the prospect is honest ๐Ÿ˜‡ with you.
Once we have honesty ๐Ÿ˜‡ then we need to dig โ›๏ธ deeper by asking ๐Ÿ™‹ open-ended questions.โ“

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6
Q

If someone says they …. Donโ€™t ๐Ÿ™… Have The Time ๐Ÿ•™ Right Now โ€ผ
option 1

A

Yeah I know ๐Ÿง  the feeling,
I’ve been there as well
Iโ€™d just like to remind you ๐Ÿ’ญ about some of the things you told me ๐Ÿ—ฃ๏ธ today.
BRING UP THEIR PAIN ๐Ÿค•
(You canโ€™t spend time with the family/You arenโ€™t making enough money/You arenโ€™t in control of your marketing/You are missing out on your kids’ lives.)

I believe I can give you some real solutions ๐Ÿ’ก to solving those problems, and help you create the change you want in your life and business. So do you still want to create ๐ŸŽจ that change? ๐Ÿ’ฐ

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7
Q

Trial ๐Ÿ‘จโ€โš–๏ธ Close ๐Ÿšช 1

A

Okay Brian, so based on what weโ€™ve discussed, why do you feel you would be a good fit ๐Ÿ’ช๐Ÿผ for this program?

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8
Q

Trial ๐Ÿ‘จโ€โš–๏ธ Close ๐Ÿšช 2

A

Before I move forward, โฉ
and Iโ€™ll get to the financial ๐Ÿ’ฒ investment here in a moment. I just want to know ๐Ÿ’ก if you have any other questions โ“ or concerns that I havenโ€™t covered after hearing ๐Ÿ‘‚ about what is available,
the benefits package ๐Ÿ“ฆ youโ€™ll receive, and how this is going to get you closer to realizing your goals? ๐Ÿฅ…

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9
Q

Trial ๐Ÿ‘จโ€โš–๏ธ Close ๐Ÿšช 3

A

Okay, so you are clear and comfortable with everything thus far? Any questions about how everything works?

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10
Q

Trial ๐Ÿ‘จโ€โš–๏ธ Close ๐Ÿšช 4

A

Brian, other than money is there any other reason that it wouldnโ€™t make sense to go ahead and get started today?

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11
Q

Trial ๐Ÿ‘จโ€โš–๏ธ Close ๐Ÿšช 5

A

Okay, so, if the money investment makes sense. We can get you set up and reaching your goals right away?

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12
Q

What is the Closing ๐Ÿšช Question โ“

A

Now out of the three packages Iโ€™ve laid out, which one would you like to get started with?

Donโ€™t speak after asking a closing question. People need time to process, and time to make a decision. Even if there is silence for an uncomfortable amount of time: DO NOT SPEAK!

If the customer says wants the โ€œElite Diamond Packageโ€. Respond with: That sounds great, you are making a great decision and move towards getting the credit card.

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13
Q

What do you do if you get a yes ๐Ÿ™ from a client?

A

If you get a yes from the client, it is important to congratulate them on their decision
Ask for a form of payment:
We take Visa, Mastercard, AMEX, and Discover
and we can take up to 5 cards to spread out the total, which card or cards will you be using today?

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14
Q

If they ask ๐Ÿ™‹ what is the cost? ๐Ÿ’ฒ

A

Iโ€™m going to get into the options we have here in a moment,
but I want to just make sure you and I are in agreement that what you are doing right now isnโ€™t working at the level you want,
and you would like to hear about the features of this program to determine if it can help you.
Do I have that right?

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15
Q

Wow ๐Ÿ˜ฑ Thatโ€™s a Lot More ๐Ÿ’ฒ Than I Expected

A

Donโ€™t say a word.
This isnโ€™t a real objection.
Rather it is just a complaint about wanting something they can afford but are nervous about committing to. LET THEM THINK!

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16
Q

I canโ€™t afford that.๐Ÿ˜ซ๐Ÿ’ฒ

A

Thanks for letting me know that.
I understand you donโ€™t believe you have the money to move forward with any of our packages today.
Let me ask you this.
If you did have the money, which package would you get?
Perfect, so other than money is there any other reason you wouldnโ€™t get that package?
Okay, so if I can help you find a way โ€ฆโ€ฆโ€ฆโ€ฆโ€ฆ…
so that you can afford the courseโ€ฆ..
can we move forward today?

17
Q

I don’t ๐Ÿ™… have that amount of Moneyโ€ฆ.๐Ÿ’ฒ

A

Now let me reassure you that most of the people who have joined this program have been exactly where you are right now.
They’ve not had enough money in the bank,
theyโ€™re working 50 plus hours a week and missing out on important family events,
and their lives are simply passing them by.

And we have found ways to strategically work with them because they want to change now!

I have a question for you. Are you really ready to be like the 20% of those how have taken that leap of faith in themselves to take control of their lives,
or do you want to be like 80% who keep hoping something changes?

18
Q

Itโ€™s just the money

A

I hear what you are saying, and I want to let you know that the last person who purchased this program from me said the exact same thing.
Let me ask you this: did you get on a call with me today because you wanted to save money
or because you wanted to achieve results?

So getting results is exactly what this program will do for you.
If you donโ€™t do this,
what else are you planning on doing to solve the current problems you have?

It sounds like you see the value in the program, but just canโ€™t see how to pay for it today, is that correct?

Assuming that I could make sense of the money and how this fits in your budget could we finalize everything today?

19
Q

Itโ€™s too much money.

A

Agree: I hear what you are saying and I understand that you think it is too much money.
Let me ask you this.
Is the money the only concern you have?
Is there anything else keeping you from moving forward today?

If they say yes…..You might have to dig deeper:
When you say that what do you mean?

If No.
Okay, so assuming I can help make sense of the money for you
we can move forward today?

20
Q

I DONโ€™T HAVE THE MONEY

A

What I hear you saying is that money is a real problem for you right now.

Thank you for being so honest. It takes a hell of a lot of courage to admit that so thank you!
Being scared to spend money on a business is a horrible place to be in - I know exactly what itโ€™s like I’ve been there…
How long has this been a problem for you?

It shouldnโ€™t be a big deal should it?
You should be in a position where you can afford to do this
but instead, you have to look at you budget to see if you can afford it
How bad does it feel to be in a position like that?
How would it feel to be able to go
โ€œletโ€™s fly to Hawaii, Or letโ€™s spend money to fix up our kitchen?
Itโ€™s a lot nicer to make choices like these.

If thatโ€™s the position youโ€™re in - I can work with you because I believe money is like oxygen.
You breathe out and make some sales.
and breath in and pay bills, etc.
And you canโ€™t stop or youโ€™ll die…

So I know that your phone is connected so you have some money
and I know that you do have money now or itโ€™s coming later.
I know if you had an urgent medical emergency that would cost you $15,000 youโ€™d do what youโ€™d have to do - wouldnโ€™t you?
Of course, you would.

Close:
So hereโ€™s my challenge to you. If you had the money in your bank account or on your credit card right now would you do it?

21
Q

SEND ME AN EMAIL/I NEED MORE INFORMATION/I’M JUST AFTER SOME INFORMATION

A

Sure look,
so you want me to send you an email about what weโ€™ve been talking about.

I’m glad you’re interested!
Awesome!
So what do you need to know?
What would you like me to send you because there are so many different things I could send you

, what I know is that at this point in the conversation we have gone all the way through what youโ€™re going through
and all the ways that I can help you _ (use specifics)___,
so at this point I know there is a problem because youโ€™re not throwing your credit card at me.

So if you donโ€™t mind, could you tell me what that is? Because I can either solve it …..or not.
And if I canโ€™t solve it, that’s fine,
and if I can solve if for you now thatโ€™d be awesome
because 9 out of 10 people who want more information
want to get off the phone because they’re uncomfortable.
Iโ€™m fairly vigorous in weeding it out because Iโ€™m a psychopathic optimist.
If I send you an email ………knowing youโ€™re interested, Iโ€™m going to keep emailing texting and calling you.

Trial Close:
So would you like me to send you an email OR would you like to make a decision thatโ€™s going to change your life for the better?

Hard Close
Awesome. So would you prefer to use VISA or MASTERCARD?

22
Q

I THINK WEโ€™RE DOING OK Doing what we’re doing at the moment

A

Ok cool.
So what I hear you saying is that things are going ok for you and youโ€™re getting some good results so far is that right?

Awesome.
So tell me…what do good results look like to you?
Can I ask, how much money you’re currently earning? THEY ANSWER
Nice -
Well, How much would you need to be earning to get you from โ€œokโ€ to โ€œAWESOMEโ€?

So can you see that the income you’re currently getting has been okay but youโ€™re not actually solving your biggest problem right now which is ________.
Unfortunately, most people continue to do the same old, same old because thatโ€™s what theyโ€™ve always done
or theyโ€™re afraid of upsetting people -
which typically results in a โ€œfor leaseโ€ sign and financial stress. Brands such as Darrel Lea and Wow Sight and Sound all had marketing people - but itโ€™s the actual results which speak louder than the job description or relationships involved - would you agree?
Trial Close
So would you like to continue getting โ€œokโ€ results or would you like to start saying youโ€™re getting โ€œamazingโ€ results?
Hard Close
So would you like to use VISA or MASTERCARD?

23
Q

Have no money

A

Let me reassure you that most of the people who have joined this program have been exactly where you are right now.
They’ve not had enough money in the bank, theyโ€™re working 50 plus hours a week
and missing out on important family events,
and their lives are simply passing them by.
And we have found ways to strategically work with them because they want change now!
I have a question for you. Are you really ready to be like the 20% of those who have taken that leap of faith in themselves to take control of their lives,
or do you want to be like 80% who keep hoping something changes?

24
Q

I need to look int this more or think about it

A

You’ve seen the videos …
you’ve talked to me….
Have I answered all of your questions today?
what else do you need to know?