Own It

Question 1

Describe how you dealt with a hardship assignment or customer situation (for example, difficulty servicing a loan, project delivery, transformation/org change, legal/regulatory battles).

Answer 1

TEO – team underperforming, I owned it and trained the team, managed them, etc.

Question 2

Tell us about a time when you challenged someone on an ethical or performance issue. How did you approach it?

Answer 2

• Training new people recruited by Robert Half into NAB – one was very nervous. I trained and built them up to do greatness.

Question 3

Tell us about a time when you came up with some new ideas to solve a persistent problem. What was your approach and the outcome?

Answer 3

• Westpac – automation.