Page 1 notes

Question 1

The communication process includes three elements:

Answer 1

• Sender(speaker)
• Receiver(listener)
• Feedback(understanding)

Question 2

There are two types of communication symbols or feedback:

Answer 2

• Verbal (speaking words)
• Nonverbal (bodily action; visual)

Question 3

*** Five barriers of distraction to listening:

Answer 3

• physical (noise)
• Physiological (headache, hung, etc.)
• Psychological (family problems, etc)
• Social (Prejudices, biases, attitudes, etc.)
• Structural (Poorly organized speech, etc)

Question 4

*feedback

Answer 4

consists of verbal and nonverbal responses sent from a listener to a speaker.

Question 5

*Messages

Answer 5

makes up the content of communication (ideas and feelings)

Question 6

*Communication

Answer 6

is a social activity; it is something we do with and to other people.

Question 7

Why is communication important?

Answer 7

• influence on other people
• influence your environment benefits both you and the people which you come in contact with.

Question 8

Hearing:

Answer 8

• physiological process of capturing sound and it is conducted by one’s ear and brain.
• passive process

Question 9

Listening:

Answer 9

• psychological process of making sense out of sounds and involves paying attention to the external world
• active process

Question 10

Types of listening:

Answer 10

• Listening for appreciation (enjoyment)
• Listening for comprehension (understand a message)
• Listening for criticize (evaluate a message)
• Listening for empathy (providing emotional support)

Question 11

Studies show:

Answer 11

80% engaged in communication.
30% conversatio.