Part 1

Question 1

Formula of Sales

Answer 1

Sales = TC (transaction count) # of cx X AC (average check) amt of money spent

Question 2

2 basic ways to increase sales

Answer 2

• increase # of cx that visit your store

- encourage cx to purchase more products through ss

Question 3

Main concern as a manager

Answer 3

• ensure that every cx has a delightful experience at JB

- be on the floor and make sure FSC happens at all times

Question 4

Forma of sales

Answer 4

Sales = sales - cost

Question 5

Key points

Answer 5

Cx service
Sales n profit
Floor control
Shift management
FSC
teamwork