Part I

Question 1

to coordinate the efforts of people to accomplish goals and objectives using available resources efficiently and affectively

Answer 1

Management

Question 2

“personnel management”; managing of human capital

Answer 2

HR Administration

Question 3

duties of HR

Answer 3

recruiting and employee relations, payroll and benefits administration

Question 4

[person] division of labor

Answer 4

Adam Smith

Question 5

[person] bureaucracy - suitable for government org but not business organizations (has clear rules and regulations)

Answer 5

Karl Emil Maximillian “Max” Weber

Question 6

Six Major Principles of Bureaucracy [Max Weber]

Answer 6

Hierarchy
Rules
Function
Focus
Impersonal
Qualification

Question 7

[person] father of scientific management, work deserves systematic observation and study

Answer 7

Frederick Winslow Taylor

Question 8

4 Principles of Taylor’s Scientific Management

Answer 8

1. REPLACE rule of thumb work methods with methods based on scientific study of the tasks.
2. SELECT, train and develop each employee rather than passively leaving them to train themselves
3. PROVIDE “Detailed instruction and supervision of each worker in the performance of that worker’s discrete task”.
4. DIVIDE work nearly equally between managers and workers

Question 9

[person] managers deal with emotional needs of employees at work

Answer 9

Elton Mayo

Question 10

[person] effectiveness and efficiency - criteria to survive

Answer 10

Chester Irving Barnard

Question 11

two ways of convincing subordinates to cooperate: [accdg to Barnard]

Answer 11

1. tangible incentives
2. persuasion

Question 12

[person] father of the Universal process or Operational management or Administrative
management theory

Answer 12

Henri Fayol

Question 13

Six Major Industrial Activities Identified by Fayol (TeCFiSAM)

Answer 13

1. Technical (production and manufacturing);
2. Commercial (buying, selling and exchanging);
3. Financial (search for an optimum use of capital);
4. Security (safeguarding property and people);
5. Accounting (including statistics); and
6. Managerial

Question 14

Fayol’s 14 Principles of Management [DADUUSRCSOESIE]

Answer 14

1. Division of work
2. Authority
3. Discipline
4. Unity of command
5. Unity of direction
6. Subordination of individual interests to the general interests
7. Remuneration
8. Centralization
9. Scalar chain
10. Order
11. Equity
12. Stability of tenure of personnel
13. Initiative
14. Espirit de corps

Question 15

[person] two factor content theory
* also referred to as the two-need system.

Answer 15

Frederick Herzberg

Question 16

[F.Herzberd] Hygiene Factors - short term [CPA.S.WC.IR.S.JS.PL.EL]

Answer 16

1. company’s policies and administration
2. supervision
3. working condition
4. interpersonal relations
5. salary
6. job security
7. personal life
8. employee benefits

Question 17

[F. Herzberd] Hygiene Factors - short term

Answer 17

1. Company’s Policies and Administration
2. Supervision
3. Working Comdotions
4. Interpersonal Relations
5. Salary
6. Job Security
7. Status
8. Personal Life
9. Employee Benefits

Question 18

[F. Herzberd] Motivating Factors - long term [ARIOC]

Answer 18

1. Achievement
2. Recognition for Accomplishment
3. Increased Responsibility
4. Opportunity for G and D
5. Creative and Challenging Work

Question 19

Abraham Harold Maslow - Heirarchy of Needs

Answer 19

Self actualization
Esteem needs
Belongingness and love needs
Safety needs
Physiological needs

Question 20

[person] achievement Motivation Theory
referred to as need achievement or achievement theory

Answer 20

David Clarence McClelland

Question 21

3 needs [McClelland]

Answer 21

1. Needs of achievement - drive to excel
2. Need for power
3. Need for affiliation

Question 22

Expectancy theory
* employee will be motivated to exert a high level of effort leading to a good performance appraisal
* good appraisal of performance will lead to organizational rewards (bonus, salary increase, promotion)
* rewards will satisfy the employee’s personal goals.

Answer 22

Victor Vroom

Question 23

motivate employees on their job performance, a “pull” rather than a “push” strategy.

Answer 23

Mary Parker Follett

Question 24

Theory X and Theory Y

Answer 24

Douglas McGregor

Question 25

* pattern of behaviors, feelings, and thoughts exhibited by an individual * affected primarily by nature (genetic factors) and nurture (upbringing and life experiences)

Answer 25

Personality

Question 26

5 Personalities in the Organization Big Five: Modeling Traits and Personalities (ENACO)

Answer 26

1.Extraversion 2.Neuroticism 3.Agreeableness 4.Conscientiousness 5.Openness

Question 27

* aka positive affectivity * they are generally happier with their life and more satisfied with their jobs

Answer 27

Extroversion: Sociability & Affection

Question 28

Characteristics of extroversion

Answer 28

❖ positive thinking, ❖ high self-esteem, ❖ sociability, ❖ interpersonal affection, and other ❖ “happy” traits

Question 29

* aka negative affectivity * a measure of how often people experience negative thoughts * opposite of extroversion * correlated with stress and occasionally anger

Answer 29

Neuroticism

Question 30

Characteristics of Agreeableness: Likability

Answer 30

* Agreeableness: Likability * trustworthy, * cooperative, * helpful, and * generally caring * important in careers and situations that require gaining the confidence of others

Question 31

Characteristics of conscientiousness

Answer 31

❖ self-disciplined ❖ organized, and ❖ persevering

Question 32

direct relationship between superior and subordinate

Answer 32

line

Question 33

relationship between different departments on the same hierarchical level

Answer 33

Lateral

Question 34

relationship between a managerial assistant and other areas.

Answer 34

staff

Question 35

relationships between specialist positions and other areas

Answer 35

functional

Question 36

a health care institution providing patient treatment by specialized staff and equipment

Answer 36

hospital

Question 37

the act of directing people towards accomplishing a goal

Answer 37

administration

Question 38

the management of the hospital as a business.

Answer 38

Hospital administration

Question 39

part of the process of management which is concerned with acquiring, developing, employing, appraising, renumerating and retaining people so that right type of people is available at right positions and at right time in the organization

Answer 39

Staffing

Question 40

Importance of staffing

Answer 40

Filling the Organizational positions Developing competencies to challenges Retaining personnel - professionalism Optimum utilization of the human resources

Question 41

Staffing Process

Answer 41

Analyzing Manpower requirements Recruitment Selection Placement Training and Development Performance Appraisal

Question 42

making an analysis of work and estimating the manpower requirement to accomplish the same.

Answer 42

Analyzing Manpower requirements

Question 43

identifying and attracting capable applicants for employment. it ends with the submission of applications by the aspirants.

Answer 43

Recruitment

Question 44

choosing the fit candidates from the applications received in the process of recruitment.

Answer 44

Selection

Question 45

may be on probation and on successfully completion of the same the candidate may be offered permanent employment.

Answer 45

Placement

Question 46

concerned with imparting and developing specific skills for a particular purpose.

Answer 46

Training and Development

Question 47

Systematic evaluation of personnel by superiors or others familiar with their performance so as to rank employees to ascertain their eligibility for promotions

Answer 47

Performance Appraisal