1
Q
Distinguish between health, safety and security
A
- Health- being free from illness or injury
- Safety- being protected from danger, risk or injury
- Security- being free from danger or threat
2
Q
What are the four implications of the cost of workplace injury?
A
- Human
- Organisational
- Social
- Economic
3
Q
What are the human consequences of workplace injury?
A
Permanent effects on the quality of life of the worker, which can also cause a strain on family, friends and co-workers
4
Q
What are the organisational consequences of workplace injury?
A
Costs the company;
- Time through sourcing other employees
- Money through paying medical bills and additional wages
- Repairing potential damages to worksite
5
Q
What are the social consequences of workplace injury?
A
Has to be supported by the community through treatment
6
Q
What are the economic consequences of workplace injury?
A
Changes in lifestyle results in decreased income, family having to take time off to care for injured
7
Q
What does WHS stand for?
A
Work health and Safety
8
Q
What is a PCBU?
A
Employer
9
Q
Who’s responsibility is WHS?
A
Everyone’s
10
Q
What does participation and consultation enable for employees and employers?
A
- Allows employees to understand their rights and responsibilities in regards to WHS
- Allows employer ability to ensure WHS is enforced by employees
11
Q
Name the five key bodies involved with WHS
A
- WorkCover NSW
- Safe Work Australia
- Local Governments
- Unions
- Professional associations
12
Q
What is the role of Work Cover?
A
Oversee compensation insurance, benefits and return to work strategies for injured workers
13
Q
What is the role of Safe Work Australia?
A
Improve WHS and workers’ compensation agreements across Australia
14
Q
What is the role of Local Governments?
A
Provides information about WHS relating to council regulations
15
Q
What is the role of Unions?
A
Represent workers in different industries
16
Q
What is the role of Professional associations?
A
Provide information for employers on WHS issues
17
Q
Name the four internal sources of WHS information
A
- Workplace or organisational policies
- Emergency plans
- Training documents
- Operations manuals
18
Q
Name the four external sources of WHS information
A
- WorkCover NSW
- Australian Safety and Compensation Council (ASCC)
- Legislation
- Regulations and Codes of Practice
19
Q
Who is encouraged to address WHS issues?
A
All workers, within their level of authority and scope of responsibility
20
Q
How can one report WHS issues?
A
Informal or formal, written or verbal
21
Q
Define act
A
A bill passed through parliament to become a law
22
Q
Define regulation
A
A government law detailing the precise behaviour or practices needed to comply with the Act
23
Q
Define code of practice
A
Written details on how to meet minimum standards within an industry or enterprise
24
Q
Define industry/ workplace standard
A
Ensure hygiene standards are met and rules are
followed
25
What act governs WHS?
Work Health and Safety Act 2011
26
List the main objective of this act
- Protecting workers and other persons against harm to their health, safety and welfare through the elimination or minimisation of risks
27
What is a code of practice?
A practical guide to help businesses achieve the standards of WHS
28
Who does a code of practice apply to?
Applies to anyone who has a duty of care in the workplace
29
What body establishes codes of practices?
WorkCover NSW
30
What four topics are covered?
- Managing dangerous goods and substances
- Manual handling
- Risk management
- WHS consultation
31
In order to fulfil their duty of care, what must a PCBU do?
Provide a safe system of work and a safe working environment
32
What must a worker do?
Corporate with all policies and procedures in order to take care of themselves and others
33
Name three responsibilities WorkCover NSW has under the WHS Act
- Investigate breaches of WHS
- Resolve WHS issues
- Provide information about complying with WHS
34
What does failing to comply with WHS entail? Name six consequences
- Provisional Improvement Notices
- Prohibition Notices
- Legal Action
- Fines
- Injunctions
- Training orders
35
How should safety signs be placed?
In a clear and visible area, near the task/ incident
36
Name four examples of signs, describe what they look like and where they should be placed
- Exit- green background, white writing, above exits
- No smoking- red background, white image, above entries
- Wet floor- yellow sign, black writing, in front of wet floors
- Fire hose reel- reed sign, white writing, on top of fire hoses
37
Why is it important to report breaches of WHS?
Minimise risks, accidents and incidents in the workplace through monitoring the reported subjects
38
Name the five level of authorities reports can be made to
- Superviser
- Manager
- Trainer
- Health and safety representative
- Union representative
39
Name the four types of reports which can be logged
- WorkCover NSW forms
- WorkCover NSW certificates
- Incident forms
- First-aid registers
40
When can employees provide insight into WHS?
Either in formal or informal circumstances
41
Name two examples of formal WHS consultations
- WHS audits
| - WHS inspections
42
What are the audits?
Assess the effectiveness of WHS procedures
43
What is the purpose of a health and safety committee? And who is it made up of?
A combination of workers and management and is
| designed to help develop and review the WHS policies and procedures within a workplace
44
What are HSR?
Health and safety representatives
45
Why is identifying and reporting health and safety issues?
Essential to avoid accidents and incidents
46
List three unsafe work practices
- Failing to use PPE
- Incorrect manual handling
- Broken equipment
47
Name an example of a breach of health, safety or security
Lack of suitable signage
48
What's the difference between a risk and hazard?
- Risk- a situation which may cause harm
| - Hazard- an object with the potential to cause harm
49
Name five hazards in the hospitality industry
- Biological
- Human factors
- Manual handling
- Equipment
- Work environment
50
Name the five steps in risk assessment
1. Identify Hazards
2. Assess risks
3. Decide control measures
4. Implement control measures
5. Monitor and review
51
Revise the risk control hierarchy
1. Eliminate
2. Minimise
3. Other controls
4. Monitor and review
52
Name an example of following the control hierarchy in the situation of a wet floor
You can't eliminate, but can minimise by getting non slip floor mats, stable taps and an area with cloths. Review this in future
53
What must a new employer undergo?
Appropriate work health and safety induction and training
54
What does SOP stand for?
Standard operations procedure
55
Why is adhering to workplace SOPs essential?
Eliminate and prevent any possible workplace injury you could receive
56
What is essential when picking PPE?
Ensure it fits properly, is suitable for the past and is well-maintained and free from damage
57
Name the three manual handling techniques
- LIfting
- Pushing
- Pulling
- Bending
- Twisting
58
Name five methods these poor manual handling techniques can be minimised
- Raising work station levels
- Using lifting aids
- Taking regular breaks
- Rotating taks
- Adhere to legal weight limits
59
Name a main way to improve ergonomics and posture
- Install adjustable furniture
60
How should hazardous substances be stored in order to achieve WHS?
Stored in a well ventilated area, away from food, in well labelled containers with the appropriate SDS
61
How can one use and store equipment to comply with WHS?
Electrical equipment be checked and tagged regularly
| Stored in designated drawers and cupboards
62
Name three concerns with with working with electricity, liquid petroleum gas or inert gases
- Equipment connections in inert gas systems can result in leaking, causing a build-up of gases
- Faulty cords and plugs, working near water and failing to maintain equipment can lead to electric shock
- LPG gas is heavier than air, so any leaks in pipes or fittings can cause a difficult to
disperse build-up of gas in low-lying areas.
63
What does good housekeeping ensure?
A prevention of illness and injury
64
Name three example of housekeeping
- Cleaning up spills
- Maintaining work procedures
- Regular disposal of waste
65
Name the six areas breaches in hospitality can occur
- Cash
- Documents and records
- Equipment
- Staff, customers and others
- Stocks and supplies
- Workplace and building
66
How can one manage cash breaches?
Minimal amounts of cash kept on premises
67
How can one manage document and record breaches?
Password protected record systems only some people can access
68
How can one equipment cash breaches?
Require customers to sign in and out of premises
69
How can one manage staff, customer and others breaches?
Inventory of stock should be regularly taken
70
How can one manage stock and supplies breaches?
Have restricted and password coded areas with essential information inside
71
How can one manage workplace and building breaches?
Should be reported to your team leader, supervisor, manager or PCBU as soon as they occur if possible or as soon as workers notice them. Depending on the situation should be taken further
72
Name the difference between an incident, accident and emergency
- Incident- event or occurrence that is small in nature and doesn’t usually result in serious injury
- Accident- occurs unintentionally and unexpectedly, usually resulting in damage or injury
- Emergency- serious, unexpected and often dangerous situation requiring immediate action
73
Name five common incidents, accidents and emergencies in the hospitality industry
- Bomb threats
- Angry or irrational threats
- Accidents, injuries and illness
- Armed robbery
- Suspicious persons
74
Name three potential injuries, cause and first aid action
- Sprains and strains, inappropriate manual handling techniques, rest and ice, if more severe contact doctor
- Burns and scalds, moist heat, run under cold water, apply burn cream, and if a severe degree burn, go to hospital
- Severe allergic reactions, exposure to allergns, look for alarming symptoms and call emergency services
75
Name three strategies to reduce workplace incidents
- PPE
- Maintenance of equipment
- Health and safety training
76
Name the procedures when reporting incidents, accidents and emergencies
1. Follow workplace procedures
2. Report to supervisor
3. Contact emergency services
4. Evacuate premises
In less severe procedures it is essential to contact authoritative services
77
What is the basic process for fighting a firefighter?
1. Follow workplace protocols (signage)
2. Call emergency services
3. Evacuate premises following premises evacuating rules
78
Name the two peices of equipment used by employees to fight a fire
Fire blanket
| Fire extinguisher
hospitality
flashcards
Decks in class (8)
# Cards
-
Use Hygienic Practices for Food Safety24
-
Participate in Safe Work Practices78
-
Clean Kitchen Premises and Equipment39
-
Use Food Preparation Equipment35
-
Produce Dishes using Basic Methods of Cookery16
-
Work Effectively with Others48
-
Participate in Safe Food Handling Practices52
-
Source and Use Information on the Hospitality Industry72
