What is the S.E.L.F Test?
S - Scrutiny
E - Ethical
L - Lawful
F - Fair
What law do we use to report misconduct?
Section 211F of the Police Act 1990 - A police officer or administrative employee who has reasonable grounds to suspect that a police officer has engaged in police misconduct or serious maladministration is under a duty to report that police misconduct or maladministration (Sergeant or above)
What is procedural justice?
Is related to a individuals perception that they have been delt with by police in a fair manner which, in turn, enhances a idividuals willingness to co-operate with police. (How much the community likes the police because of there work)
What is social inequity?
Inequity refers to a lack of equity, which means “justice” or “fairness.” Where there’s inequity in a community, it means injustice, unfairness, and bias are being perpetuated. That might sound exactly like inequality, but inequities are what cause inequality.
The existence of unequal opportunities and rewards for different social positions or statuses within a group or society. It contains structured and recurrent patterns of unequal distributions of goods, wealth, opportunities, rewards, and punishments.
Define Prejudice
A preconceived opinion on a group of people that is not based on reason or actual experience.
List the 2 Conflict communication strategies
- Goal Blockage Removal Strategy
- Negotiated Solution Strategy
Define Stereotyping
Beliefs about members of a particular group which are inadequately grounded, and at least partially inaccurate because of over-generalisation, but which the individual chooses not to change despite the facts.
or (summarised)
A preconcieved notion on a group of people
List the two types of corruption
- Process Corruption (PERSONAL GAIN)
- Noble Cause Corruption (SELF-JUSTICE GAIN)
List the 3 types of conflict of interest
- Actual: This is where a conflict exists between your official duties or responsibilities and your private interests.
- Potential: This is where your private interests could interfere with or influence your official duties or responsibilities in the future.
- Perceived: This is where others may interpret your private interests as improperly interfering with, or influencing, the performance of your official duties or responsibilities
Where does discretion come from?
Discretion: Original Authority
(Common Law)
- Statute Law
What does CALD acronym stand for?
Culturally and Linguistically Diverse
Define Culturally and Linguistically Diverse (CALD)
All behaviours are in some way culture-bound, culture affected, or culturally determined. Think about your own attitude and reactions, and the impact this might have on a person who may not share your experiences or worldview.
What should you do for a telephone enquiry?
- Ensure victims receive an event number, where appropriate
- Ensure messages are followed up.
- Use interpreter services and the TTY (text telephone) number, where appropriate
- Try to resolve the customer’s matter at the first point of contact.
- Treat customers how you would expect to be treated yourself.
What should you do for a front counter enquiry?
- Ensure victims receive an event number and a victim’s card.
- Use interpreter or disability services, where appropriate
- Ensure initial victim follow-up occurs within seven days and that all ongoing follow-up complies, with the Charter of Victim’s Rights
- Try to resolve the customer’s matter at the first point of contact. Greet the customer at the counter in a professional and courteous manner.
- Make them feel welcome at your workplace. Introduce yourself and put them at ease.
- Use a personal approach and treat the customer as you would expect to be treated yourself.
- Your responsibility is to serve and protect. That should be reflected in your tone and manner.
- People with a disability may have difficulty with access or communication, so be flexible, to their needs.
What are some communication barriers?
Language difference, Culture, Non-verbal Communication, Stereotyping, Discrimination, Stress, Organisational Constraints, The Human Factor, Resistance to Change
Whats the first thing you should say when attending to a telephone enquiry?
Clearly identify your name, business unit and offer a greeting:
Example: “Good afternoon, Constable Jones/GSO Smith, Castle Hill Police/Central Prosecutors/Sutherland Highway Patrol How can I help you?”
What are the 3 kinds of empathy?
- Emotional
- Cognitive
- Compassionate
What types of Empathy do police use?
- Cognitive
- Compassionate
When should police follow up with a victim after an incident has occured?
Within 7 days & further every 28 days if continual investigation
Define Misconduct
Misconduct is an intentional breach of NSW Police Force policy, stringent guidelines, or legislatively based duties or requirements, by an officer of the NSW Police Force.
How do we deal with conflicts of interest?
- Identify
- Avoid
- Report
- Manage
5.Monitor
What are the 3 types of conflicts of interest?
- Actual
- Potential
- Percieved
