Name the communication technique:
Nurse states - “yes, I understand what you said”
Accepting (therapeutic)
Name the communication technique:
Nurse states - “I see you made your bed”
Giving recognition (therapeutic)
Name the communication technique:
Nurse states - “I will stay with you for a while”
Offering self (therapeutic)
Name the communication technique:
Nurse states - “tell me what you are thinking”
Nurse states - “yes I see, go on”
Nurse states - “what would you like to talk about today?”
Offering general leads / broad openings (therapeutic)
Name the communication technique:
Nurse states - “you seemed uncomfortable when you came in”
Nurse states - “you seem tense”
Nurse states - “I notice you are pacing a lot”
Making observations (therapeutic)
Name the communication technique:
Nurse states - “what do the voices seem to be saying?”
Encouraging description of perceptions (therapeutic)
Name the communication technique:
Nurse states - “tell me more about that specific point you brought up”
Nurse states - “this point seems worth looking at more closely, perhaps we can discuss it together”
Focusing (therapeutic)
Name the communication technique:
Nurse states - “tell me if my understanding agrees with yours”
Seeking clarification (therapeutic)
Name the communication technique:
Patient states - “I can’t study, my mind wanders”
Nurse states - “you are having difficulty concentrating”
Restating (therapeutic)
Name the communication technique:
Patient states - “my sister won’t help me with my mother’s care and I have to do it all”
Nurse states - “you feel angry when your sister does not help”
Patient states - “what do you think I should do about my wife’s drinking problem?”
Nurse states - “what do you think you should do?”
Reflecting (therapeutic)
Name the communication technique:
Nurse states - “tell me more about that particular situation”
Nurse states - “please explain that situation in more detail”
Exploring (therapeutic)
Name the communication technique:
Nurse states - “I understand that the voices seem real to you, but I do not hear any voices”
Nurse states - “there is no one else in the room but you and me”
Presenting reality (therapeutic)
Name the communication technique:
Nurse states - “I understand you believe that to be true, but I see the situation differently”
Voicing doubt (therapeutic)
Name the communication technique:
Patient states - “I am way out in the ocean”
Nurse states - “you must be feelings very lonely now”
Translating words into feelings (therapeutic)
Name the communication technique:
Nurse states - “what could you do to not let your anger out harmlessly?”
Formulating a plan of action (therapeutic)
When using humor as a constructive coping behavior, it is important to …
NEVER mask feelings / ridicule the patient
Name the communication technique:
Nurse states - “I wouldn’t worry if I were you”
Nurse states - “everything will be alright”
Giving false reassurance (non-therapeutic)
Name the communication technique:
Nurse states - “I’m glad to hear”
Nurse states - “that’s right, I agree”
Nurse states - “that is bad, I rather you would not”
Giving approval / disapproval (non-therapeutic)
Name the communication technique:
Nurse states - “I think you should…”
Nurse states - “I disagree”
Giving advice (non-therapeutic)
Name the communication technique:
Nurse states - “No one here would lie to you”
Defending (non-therapeutic)
Name the communication technique:
Nurse states - “why did you do that?”
Nurse states - “why do you think that?”
Requesting an explanation (non-therapeutic)
Name the communication technique:
Nurse states - “everyone gets down in the dumps sometimes”
Nurse states - “I feel that way myself sometimes”
Belittling feelings (non-therapeutic)
Name the communication technique:
Nurse states - “keep your chin up”
Nurse states - “hang in there, it is for your own good”
Making stereotyped comments / cliches (non-therapeutic)
Name the communication technique:
Patient states - “I don’t have anything to live for”
Nurse states - “did you have visitors this weekend?”
Introducing an unrelated topic (non-therapeutic)