The practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another.
- Architecture management
- Infrastructure and platform management
- Service configuration management
- Relationship management
architecture management practice
The practice of ensuring that services deliver agreed levels of availability to meet the needs of customers and users.
- Capacity and performance management
- Service design
- Availability management
- Service level management
availability management practice
The practice of analysing a business or some element of a business, defining its needs and recommending solutions to address these needs and/or solve a business problem, and create value for stakeholders.
- Infrasture and platform management
- Business analysis
- Strategy management
- Service Design
business analysis practice
The practice of ensuring that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way.
- Service level management
- Service validation and testing
- Capacity and performance management
- Measurement and reporting
capacity and performance management practice
The practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and product changes.
- Release management
- Change enablement
- Service continuity management
- Deployment management
change enablement practice
The practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.
- Continual improvement
- Change enablement
- Continual improvement
- Release management
continual improvement practice
The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments.
- Change enablement
- IT asset management
- Service configuration management
- Deployment management
deployment management practice
The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
- Incident management
- Monitoring and event management
- Service desk
- Risk management
incident management
The practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information.
- Knowledge management
- Information security management practice
- Risk management
- Availability management
information security management practice
The practice of overseeing the infrastructure and platforms used by an organization. This enables the monitoring of technology solutions available, including solutions from third parties.
- Portfolio management
- Service catalogue management
- Infrastructure and platform management
- Availability management
infrastructure and platform management practice
The practice of planning and managing the full lifecycle of all IT assets.
- Information security management
- IT asset management
- Release management
- Change enablement
IT asset management practice
The practice of maintaining and improving the effective, efficient, and convenient use of information and knowledge across an organization.
- Knowledge management
- Continual improvement
- IT asset management
- Information security management
knowledge management practice
The practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events.
- Change enablement
- Monitoring and event management
- Software development and management
- Service level management
monitoring and event management practice
The practice of ensuring that changes in an organization are smoothly and successfully implemented and that lasting benefits are achieved by managing the human aspects of the changes.
- Change enablement
- Continual improvement
- Organizational change management
- Deployment management
organizational change management practice
The practice of ensuring that an organization has the right mix of programmes, projects, products, and services to execute its strategy within its funding and resource constraints.
- Service configuration management
- Software development and management
- Service catelogue management
- Portfolio management
portfolio management practice
The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
- Problem management
- Incident management
- Risk management
- Monitoring and event management
problem management practice
The practice of ensuring that all an organization’s projects are successfully delivered.
- Deployment management
- Service validation and testing
- Change enablement
- Project management
project management practice
The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels.
- Supplier management
- Relationship management
- Workforce and talent management
- Organizational change management
relationship management practice
The practice of making new and changed services and features available for use.
- Change enablement
- Service continuity management
- Availability management
- Release management
release management practice
The practice of ensuring that an organization understands and effectively handles risks.
- Incident management
- Problem management
- Risk management
- Service continuity management
risk management practice
The practice of providing a single source of consistent information on all services and service offerings, and ensuring that it is available to the relevant audience.
- Incident Management
- Service catalogue Management
- Release Management
- Deployment Management
service catalogue management practice
The practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed.
- Service Configuration Management
- Availability Management
- Service Continuity Management
- Release Management
service configuration management practice
The practice of ensuring that service availability and performance are maintained at a sufficient level in case of a disaster.
- Monitoring and Event Management
- Incident Management
- Service Continuity Management
- Knowledge Management
service continuity management practice
The practice of designing products and services that are fit for purpose, fit for use, and that can be delivered by the organization and its ecosystem.
- Software Development and Management
- Service Catalogue Management
- Continual Improvement Management
- Service Design
service design practice
