3 categories of practices
- General management practises
- Service management practises
- Technical management practises
Practice:
A set of organisational resources designed for performing work or accomplishing an objective.
Types of General Management Practices (Important ones)
- Continual Improvement (to be known in depth)
- Information security management (Recall)
- Relationship management (Recall)
- Supplier management (Recall)
Continual improvement
Aligns the organisation’s practises and services with changing business needs through the ongoing identification and improvement of services, service components, practises or any element involved in the efficient and effective management of products and services.
Key things to focus on Continual improvement
- Encourage continual improvement across organisation
- Secure time and budget for continual improvement
- Identify and log improvement opportunities
- Assess and prioritise improvement opportunities.
- Make a valid business case for improvement action.
- Plan and implement the improvement; measure and evaluate the results
- Coordinating improvement activities across the organisation.
Methods of continual improvement
Lean
Multiphase projects
Maturity assessments
DevOps
Balanced Scorecards
Agile
SWOT Analysis
Continual Improvement Register (CIR)
Database or structured document to track and manage improvement ideas from identification through to final action.
Information Security Management
To protect the information needed by the organisation to conduct the business.
Relationship management
Establish and nurture the link between an organisation and its stake holders at strategic and tactical levels
Supplier Management
Ensure the organisation’s suppliers and their performance are managed appropriately to support the provision of seamless, quality products, services and components.
