Prelims

Question 1

Responsibilities of FA

Answer 1

SAFETY
SECURITY
COMFORT

Question 2

QUALIFICATIONS OF FA (5)

Answer 2

• AT LEAST 2 YEARS OF COLLEGE EDUC
• WEIGHT PROPORTIONAL TO HEIGHT
• PREFERABLY 20/20 VISION
• FLUENT IN ENGLISH
• AT LEAST 18 YO TO 27 YO FOR FEMALE; 18YO TO 30YO FOR MALE

Question 3

PURPOSE OF FA (5)

Answer 3

• SAVE AND GUIDE PASSENGERS DURING EMERGENCY
• ADMINISTER FIRST AID
• TAKE CARE OF PASSENGERS’ COMFORT
• IN CHARGE OF EFFECTIVE INFLIGHT SERVICES
• SAFEGUARD COMPANY PROPERTY WHICH IS THE AIRCRAFT

Question 4

EXCITEMENT/PROS OF BEING A FA (5)

Answer 4

• TRAVEL THE WORLD FOR FREE
• GET PAID WHILE YOU TRAVEL
• SHOP AND DINE IN DIFFERENT COUNTRIES
• FAMILY PRIVILEGES AND BENEFITS
• MEET INTERESTING PEOPLE EVERYDAY

Question 5

CONS/DEMANDS OF BEING A FA (5)

Answer 5

• ON YOUR FEET MOST OF THE TIME
• STRICT ADHERENCE TO THE AIRLINE CODE OF DISCIPLINE
• SLEEP AND EATING PATTERN VARIABLE
• SAFETY OF PASSENGERS
• SAFETY OF COMPANY PROPERTY WHICH IS THE AIRCRAFT

Question 6

Instrumental in improving meteorological services, air traffic control, air to ground communications, search and rescue operations, and other measures.

Answer 6

ICAO

Question 7

Simplify customs and immigration procedures and public health regulations

Answer 7

ICAO

Question 8

The fight against hijacking and other terrorist attacks and the effects of aircraft noise

Answer 8

ICAO

Question 9

Price setting body for international airfare

Answer 9

IATA

Question 10

Pivotal in the worldwide accreditation of travel agents

Answer 10

IATA

Question 11

Regulates the shipping of Dangerous Goods

Answer 11

IATA

Question 12

Coordinates the scheduling which governs the allocation and exchange of slots of an airport

Answer 12

IATA

Question 13

Is a reputable aviation critic which monitors the performance and services of airlines in the world.

Answer 13

IATA

Question 14

Establish and prescribe rules and regulations for the inspection an registration of all aircraft

Answer 14

CAAp

Question 15

Establish and prescribe the corresponding rules and regulation for h enforcement of laws governing air transportation

Answer 15

CAAp

Question 16

determine, fix, and prescribe changes or rates pertinent to the operation of public air utility facilities and service

Answer 16

CAAP

Question 17

Administer and operate the Civil Aviation Center

Answer 17

CAAP

Question 18

Operate and maintain national airports, air navigation, and other similar facilities in compliance with ICAO

Answer 18

CAAP

Question 19

perform such other powers and functions as may prescribed by law

Answer 19

CAAP

Question 20

Required document on aircraft

Answer 20

• Crew general declaration form
• passenger manifest
  -cargo manifest
• flight load sheet

Question 21

FA documents while traveling internationally

Answer 21

• Visa
• Passport
• Yellow Health Card
• Company ID
• Immigration Card
• Customs Declaration Form

Question 22

Passenger documents for international travel

Answer 22

• Passport with visa
• department of health card
• immigration card
• customs declaration form

Question 23

WHICH AIRPORT FACILITY?
- Lost and Found division
- jetway
- immigration

Answer 23

Terminal Building

Question 24

WHICH AIRPORT FACILITY?
- lavatory
- cabin cleaners
- water

Answer 24

Ground Handling

Question 25

WHICH AIRPORT FACILITY? - terminal building security - rescue operations division

Answer 25

Safety Services

Question 26

WHICH AIRPORT FACILITY? - ramp - bay station -weather bureau

Answer 26

Air traffic services

Question 27

FILL IN THE BLANKS _____ is an extremely important item in the building and maintenance of positive customer impact and goodwill

Answer 27

Passenger Service

Question 28

FILL IN THE BLANKS Passenger service is an extremely important item in the building and ____________________________________

Answer 28

maintenance of positive cutomer impact and goodwill.

Question 29

Passenger service is an extremely important item in the building and maintenance of positive cutomer impact and goodwill.

Answer 29

Passenger Handling

Question 30

Forms 90% of their lasting impression

Answer 30

First Impression

Question 31

FILL IN THE BLANKS first impression forms 90% of their _________

Answer 31

lasting impression

Question 32

FILL IN THE BLANKS Passengers also remember _________ formed in the last 90 seconds

Answer 32

last impression

Question 33

FILL IN THE BLANKS The first and last 90 seconds are the most _________ of service a flight attendant gives

Answer 33

critical part

Question 34

FILL IN THE BLANKS The __________ is responsible for adjusting the cabin lighting in each phase of flight

Answer 34

FA

Question 35

FILL IN THE BLANKS The FA is responsible for ___________________ in each phase of flight

Answer 35

Adjusting the cabin lighting

Question 36

FILL IN THE BLANKS ___________ also tends to setting the mood

Answer 36

Boarding Music

Question 37

FILL IN THE BLANKS Boarding music also tend to ______________

Answer 37

setting the mood

Question 38

FILL IN THE BLANKS ____________ lends soothing effect even to the most hectic boarding process

Answer 38

soft music in a low tone

Question 39

FILL IN THE BLANKS Inflight Hospitality: _______________ each passenger individually

Answer 39

Address and Acknowlege

Question 40

FILL IN THE BLANKS Inflight Hospitality: _______________ each passenger individually

Answer 40

Address and Acknowledge

Question 41

FILL IN THE BLANKS Inflight Hospitality: Employ _____________-

Answer 41

effective eye contact

Question 42

FILL IN THE BLANKS Inflight Hospitality: project _______________

Answer 42

friendly facial expression

Question 43

FILL IN THE BLANKS Inflight Hospitality: Relate to each passenger on an ___________

Answer 43

individual basis

Question 44

FILL IN THE BLANKS Inflight Hospitality: _______- the passenger as guest

Answer 44

respect

Question 45

FILL IN THE BLANKS Lasting Impression: The ___________ at the main cabin doors is the closing contact between passengers and flight attendant

Answer 45

farewell

Question 46

FILL IN THE BLANKS Lasting Impression: The farewell at the main cabin doors is the ________ between passengers and flight attendant

Answer 46

closing contact

Question 47

Four Phases of Flight: - Cabin Preparation - Use of mobile phones - Announcement

Answer 47

PHASE A

Question 48

Four Phases of Flight: - Collection procedures - offering procedures

Answer 48

PHASE B

Question 49

Four Phases of Flight: - Lavatories - Cabin and galley checks

Answer 49

PHASE C

Question 50

Four Phases of Flight: - On Transit - Layover station

Answer 50

PHASE D