PROBLEM SOLVING AND DECISION MAKING

Question 1

What is the flow of activity for problem solving and decision making?

Answer 1

1. Situation analysis: what is the nature of the problem?
2. Problem definition: what is the problem?
3. Cause diagnosis: what is the origin of the problem?
4. Decision analysis: what is the best solution and what are the alternatives?
5. Risk analysis: How can I minimize the
   possibility of failing?
6. Action: who does what and when.
7. Monitor: How do I get timely feedback?
8. Reflective analysis: What do I take away from reflecting on the feedback and assessing the situation anew?

Question 2

Attributes of a good decision maker?

Answer 2

Excellent knowledge of the complexities, issues, opportunities and challenges of the situation.
2. A good grasp of the objectives for the solutions sought.
3. Humility- accept strengths and weaknesses.
4. Openness, active listening, readiness to upskill.
5. Ability to work in a team
6. Resourceful management of time, energy, emotions, money, and other resources.

Question 3

LOOK AT THE SCENARIOS

Question 4

Benefits of planning

Answer 4

Smart working
Better decisions
Self discipline
More effective time management
Avoid pressures /undue stress
Know when to say no
Delegate appropriately