Process Groups

Question 1

Process: designed to assess, evaluate, and anticipate an org and it’s stakeholders readiness, ability, and capacity to undergo change

• assessment of the change and the impact on individuals and the org
• history, culture, value systems
• practitioners use info to calibrate expectations, scale and customize CM plans and activities

Answer 1

1. Evaluate Change Impact and Org Readiness

Question 2

Process. Designed to develop high level approach with sponsors, leaders, content developers, PMs, customers.

• includes governance, risk, resources, budget, reporting
• incorporate, integrate, and align CM plans, activities, tasks, and milestones into other activities of the org
• stakeholder engagement included with this group.

Answer 2

2. Formulate Change Management Strategy

Question 3

Process. Employ specific management methodologies and tools to develop detailed plans for implementation CM strategy.

• comms plan
• sponsorship and stakeholder engagement
• learning and dev
• Risk management
• measurement and benefits realization
• Ongoing integration with PM

Answer 3

3. Develop the CM plan

Question 4

Process. Implement the work/actions into detailed CM plans.

-work is required to achieve the expected benefits of CM implementation

Answer 4

4. Execute the CM Plan

Question 5

Process. Reinforce work in CM plans, determine effectiveness, monitor progress, and transition initiative.

• measure the results and compare to expected results
• continuous improvement from post project analysis and lessons learned

Answer 5

5. Complete the Change Management Effort