Professional Issues - Basic Counselling Skills

Question 1

Basic counselling skills

Answer 1

• attending behavior
  
  • empathetic attitude, encouragement for the client to speak, patience, physically & psychologically orientating yourself to the environment
• closed & open-ended questions
  
  • questions that need a response more than yes / no, socratic questioning, closed questions to get a specific answer
• paraphrasing comments
  
  • conveys listening, encourages elaboration, checks accuracy of message, crystallizes communication
• summarizing comments
  
  • collection of two or more paraphrases or subjective responses that condenses the communication, covers more material & longer period of the clients discussion, good to start, pace, end, review or transition within sessions
• reflection
  
  • verbal response to client emotion/s, aids clients to feel understood, express deeper feelings, manage feelings & identify differences between feelings

Question 2

Listening aspects

Answer 2

• linguistic
  
  • actual words, phrases & metaphors used to convey feelings
• paralinguistic
  
  • not words themselves, but timing, accent, volume, pitch, etc
• non-verbal
  
  • body language or facial expressions, use of gestures, body position or movement, proximity or touch in relation to the nurse

Question 3

SHOVLER

Answer 3

SHOVLER (Or SOLER – the underlined):

	S: Face the other Squarely
	H: Head nods
	O: Adopt an Open Posture
	V: Verbal Following
	E: Speech
	L: Lean toward the other
	E: Make Eye Contact
	R: Be Relatively Relaxed