Professional standards

Question 1

why are there standards for pharmacy professionals? who do they apply to?

Answer 1

he Standards for Pharmacy Professionals outline how Safe and Effective Care is
delivered by Patient-Centred Professionalism.
“The Standards apply to Pharmacy Students & Clinical Trainees and establish the
Professional Knowledge, Attitudes and Behaviours required for Professional
Registration

Question 2

what are the 9 standards pharmacy professionals must follow?

Answer 2

1. Provide Patient Centred-Care;
2. Work in Partnership with Others;
3. Communicate Effectively;
4. Maintain, Develop & Use Professional Knowledge & Skills;
5. Use Professional Judgement;
6. Behave in a Professional Manner;
7. Respect and Maintain Patient Confidentiality and Privacy;
8. Speak Up with Concerns or When Things Go Wrong; and
9. Demonstrate Leadership

Question 3

how is standard 1: provide patient care, demonstrated?

Answer 3

• Obtain Patient Informed Consent;
• Assist Patient in Decision Making;
• Listen to Patient & Provide all Necessary Clinical Information;
• Provide Patient Care & Respect & Safeguard Patient’s Dignity;
• Respect Diversity & Patient Values & Beliefs; and
• Make Best Use of Clinical Resources

Question 4

how is standards 2: work in partnership with others shown?

Answer 4

• Work with Patient & Patient’s Family & Carer;
• Work with Relevant Local & National Organisations;
• Demonstrate Effective Teamwork & Partnership with Patient;
• Provide Safeguards for Minor & Vulnerable Patients;
• Maintain & Use Patient Clinical Records; and
• Ensure Continuity of Care for Patients

Question 5

how is standard 3: communicate effectively shown?

Answer 5

• Adapt Patient-Centred Approach;
• Overcome Barriers to Communication;
• Work in Partnership with Patient
• Seek and Respond to Information in a Timely Manner;
• Ensure Patient Understands ALL Information; and
• Communicate with Teams & Individuals Involved in Patient Care

Question 6

how is standard 4: maintain, develop and use professional knowledge and skill shown?

Answer 6

• Recognise Limitations of Professional Knowledge & Skills;
• Liaise with Other Pharmacists & Healthcare Professionals in Patient Care;
• Use Evidence Based Practice;
• Undertake Continual Professional Development;
• Maintain Record of Professional Training; and
• Monitor & Reflect on Professional Skills, Knowledge & Practice

Question 7

how is standard 5: use professional judgement shown in practice?

Answer 7

• Prioritise Patient Care;
• Act in Patient’s Best Interests; and
• Avoid Conflict of Interest
• Ensure Fitness to Practise;
• Recognise Limits of Professional Competence; and
• Use Personal & Organisational Goals, Incentives, & Targets in Patient Care

Question 8

how is standard 6: behave in a professional manner shown in practice?

Answer 8

• Be Polite & Considerate to the Patient;
• Act in a Trustworthy Manner;
• Act with Honesty & Integrity;
• Display Empathy & Compassion;
• Treat Patients with Respect & Safeguard Patient Dignity; and
• Maintain Appropriate Personal & Professional Boundaries with Patients

Question 9

how is standard 7: respect and maintain patient confiendtiality shown in practice?

Answer 9

• Understand Importance of Maintaining Patient Confidentiality;
• Take Practical Steps to Protect Patient Confidentiality;
• Use Patient Identifiers & Avoid Patient Consultations in Public Areas;
• Take Practical Steps to Protect Patient Confidentiality; and
• Co-operate with Patient and Work Colleagues in Protecting Patient Confidentiality

Question 10

how is standard 8: raise concerns and report adverse events shown in practice?

Answer 10

• Promote & Encourage a Culture of Professional Learning & Improvement;
• Challenge Poor Clinical Practice & Professional Behaviours;
• Promote Raising Concerns & Reporting of Adverse Events;
• Implement Professional Duty of Candour; and
• Improve Clinical Practice & Patient Care using Feedback from Duty of Candour

Question 11

how is standard 9: demonstrate leadership shown in practice?

Answer 11

• Take Responsibility for Clinical Professionalism;
• Contribute to Clinical Training of Pharmacy Students & Trainees;
• Delegate to Appropriately Qualified & Trained Pharmacy Professionals;
Promote Supportive Work Environment; and
• Prevent Workplace Bullying & Harassment