Project Management

Question 1

the development of new software product requires the ____ of several different stakeholders

Answer 1

close cooperation

Question 2

___, ___ and ___ all have a different agenda and different responsibilities.

Answer 2

Developers
Clients
end-users

Question 3

the communication between these groups must __ well for the developed product to meet expectation

Answer 3

function

Question 4

developers

Answer 4

• the developers are responsible for designing and implementing a solution
• these are the people who make the product.
• eg. web design company, designs and creates websites. they are the developers of the site.

Question 5

Clients

Answer 5

• this is the individual or group that has contracted the developer for the design of a product.
• is the individual or group that pays the developers for the product, although the client may not necessarily use the product themselves.

Question 6

End-Users

Answer 6

• these are the people who actually use the developed product.
• those who visit the site to inform themselves about the products offered by the supermarket.

Question 7

the designer of a product needs ___ __

Answer 7

publishable content

Question 8

obtain information from the client

Answer 8

the client provides the relevant text and pictures to the developers.

Question 9

use of published information

Answer 9

• product development team may choose to research these sources to use this information in the product.
• however, copyright issues are only one potential problem.

Question 10

interview

Answer 10

• interviews can be conducted either face-to-face
• over the telephone
• by email communication
• this gives the product designer an opportunity to ask specific questions about things they do not understand.

Question 11

designer of the website is also known as

Answer 11

pamphlet

Question 12

Questionnaires

Answer 12

-these are systematic investigations
-advantage: they can be passed out to many different many individuals and then assessed quantitatively.
-

Question 13

Monitoring of website use

Answer 13

• members of the team may choose to directly monitor the behaviour of website users.
• eg. what links do the end-users click?
• do the end-users have problems navigating the site and finding the information that they need?

Question 14

focus groups

Answer 14

these are structured discussions around a certain topic.

one team member will observe the discussion and take notes

Question 15

people who publish ___ ___ or ___ must hold the rights to do so.

Answer 15

images
text
sound

Question 16

these licenses do not require that you seek permission to publish the material

Answer 16

• creative commons

- GNU free documentation license (GFDL)

Question 17

__ plays a central role in product development

Answer 17

testing

Question 18

a product that is not tested may show ____ and or _____

Answer 18

• technical problems

- may not meet the expectations of the client.

Question 19

Acceptance testing

Answer 19

the product is tested to see if it meets the customers’ expectations.
- does the new software get the approval of the people using the product.

Question 20

black box testing

Answer 20

• this type of testing evaluates whether the product works as it should.
• the behavior of the software product is tested without considering its internal workings.
• from the point of view of the end-user, does the product work and do its job?

Question 21

compatibility testing

Answer 21

compatibility testing ensures that the product works in conjunction with other systems.

Question 22

conformance testing

Answer 22

the product should adhere to industry standards.

adherence to standards ensure that the product is portable and compatible with other systems

Question 23

functional testing

Answer 23

all of the functions of the product are tested sequentially to ensure that they operate without any problems

Question 24

performance testing

Answer 24

the product is evaluated for its ability to withstand heavy user loads.
-does the website load fast enough even when many users try to access the site at the same time?

Question 25

system testing

Answer 25

the workings of the overall system are tested -software products rarely operate in isolation. system testing tries to identify whether the product works successfully with other parts of the system.

Question 26

white box testing.

Answer 26

in this methodology, the internal workings of the product are tested. - In the case of websites, white box testing could include a detailed line by line analysis of the HTML code to ensure that it is free of errors

Question 27

the term technical documentation

Answer 27

is rather broad and includes all material that describe the handling, design and instructions on how to use a particular product

Question 28

___, ____ and ____ on how to use a particular product

Answer 28

handling, design and instructions

Question 29

____ and ____ have to be written as early as during the development phase of the product and not at the end

Answer 29

technical and end-user documentation

Question 30

technical documentation

Answer 30

- this is written for developers who are responsible for installing and maintaining the new system. - outlines the different components and modules of the software product and their functionality.

Question 31

technical documentation includes

Answer 31

- operating instructions | - servicing and installation manuals

Question 32

more detailed technical documentation may include

Answer 32

- a detailed description of the inner workings of a particular software product. - this documentation becomes important during software maintenance.

Question 33

a technical documentation makes it easier for new developers to continue the product development

Answer 33

true

Question 34

end-user documentation

Answer 34

- is written for the people who actually use the product on a daily basis. -specifically for end-users, administrators and support staff. -outlines the different functions of the software -

Question 35

end- user documentation frequently takes one of three forms

Answer 35

- tutorials - thematic approach - reference list

Question 36

tutorials

Answer 36

are a step by step guide on how to achieve a particular goal.

Question 37

a thematic approach

Answer 37

organizes the information into different chapters and areas of interest.

Question 38

a reference

Answer 38

alphabetically lists the key words for which a user can search

Question 39

the user may not be away of its ___ and ___ and how to use them effectively in an everyday setting

Answer 39

new features | functionalities

Question 40

the purpose of the end-user training

Answer 40

is to make the transition to the new system as problem-free as possible. - people may have been working with a particular program for years and that it can be difficult for them to transfer to a new system.

Question 41

a person who does not receive adequate training may be:

Answer 41

unable to use the new software to its fullest potential and this can be a financial loss for the company.