Protocol & Mechanics

Question 1

What are the Steps Of Service?

Answer 1

1. Greet Customer & place napkin
2. Take Order & I.D.
3. Repeat Order (authenticate & up-sell)
4. Prep Glassware (glasses “kissing”)
5. Complete Order (pour, garnish, straw)
6. Serve & Charge

Question 2

The Law

Answer 2

2.5oz is the legal max per drink

Question 3

Who is the A.B.C.C.?

Answer 3

Alcohol and Beverage Control Commission

Question 4

Stacking

Answer 4

Two drinks per person at a time

Question 5

What are three types of drinks that must be shaken?

Answer 5

Milk/Cream, Cocktail (Sour) Mix, & Flavored Martini