Purchasing Flashcards

(48 cards)

1
Q

Centralized

A

One location/decider

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2
Q

Decentralized

A

Multipl locations/deciders

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3
Q

Corporate steering committes

A

Main stakeholders that decide on organization order of business. Strategic guidance

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4
Q

Supply base optimization

A

Reduce number of suppliers the organization works with

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5
Q

Relationship management

A

Evaluating and systematic approach to evaluat relationship supplier/purchaser

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6
Q

Gray box design

A

suppliers working alongside customers , engineering for producst development

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7
Q

Black box design

A

supplier carryout development of components for customersS

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8
Q

SOW

A

Statement of work

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9
Q

Suppler managed inventory

A

SMI

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10
Q

Vender managemtn inventory

A

VMI

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11
Q

Sustainable supply market

A

Meeting supply needs w/o compromising avility of guture generation to meet their own needs

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12
Q

Risk management

A

Identify , evaluation and prioritize risks

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13
Q

Operations risk management

A

ORM:
Risk management
Decision making
implementation of risk control
reduce threats to acceptable levels

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14
Q

KPI

A

key performance indicators

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15
Q

Supplier performance indecx

A

Metrics to measure supplier

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16
Q

currency hedging

A

attempt to reduce effects of currency fluctuation on investment performance

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17
Q

MRP

A

material requirements planning - planning system inventory requirements while balancing supply and demand

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18
Q

Kaizen

A

continous improvement from everyone in organization which = increased quality and change

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19
Q

Cost Base system

A
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20
Q

categorical system

A

purchasing goods/services by groupoing into categories

21
Q

CISG

A

Contract for international sale of goods

22
Q

Global sourcing

A

develop product in Europe/US, manufacture in Asia/latin America and sell globally

23
Q

vendor supplied material

A

VSM - similar to VMI

24
Q

Supply chain management

A

management of flow of data, goods and finances related to product or service from raw good to final destination

25
Supply management
procurement/purchasing /supplly management
26
3PL
Third party logistics - offers SC and shipping.receiving
27
logostics operations
warehousing, inventory,
28
reverse supply chain
retrieving used product from customer and dispose or reuse it
29
Value Chain
tracing product's cost at each stage
30
eRP
enterprise resource planning, software w/suite of app to integrated various functions within organization and facilitates communication w/stakeholders
31
RFI
request for information
32
RFQ
request for quote
33
RFP
request for proposal
34
Request for bid
RFB
35
eRFX
electronic procurement - encompass all
36
MRO
Maintenance repair operations
37
MSA
master service agreement -supplier agrees to service specifics and not to exceed $ over specific amount of time
38
P2P
procure to pay - process of requisitioning, purchasing, receiving, paying for, accounting, goods and services
39
FTL or LTL
full truck load, Less (than) truck load
40
Churn
breakdown in communication between customer and service rep[
41
Phrases to use in customer service
You're right, Have you considered? However, AND However, YET Would you mind What do you think May I explain? As a knowledgable customer you will appreciate this I'll handle this personally Don't use WHY, use WHAT ABOUT, HOW WOULD YOU FEEL
42
Encoding
deciding what want to say
43
Decoding
Received the message and interpretinging
44
Direct or Indirect
customer interact w/employee (opposite of self service)
45
Customers want
personal recognition, courtesy timely service professionalism enthusiastic service empathy patience
46
EOQ
Economic order quantity - Ideal qty to purchase to minimize inventory costs
47
Purchase order PO contains a what?
Offer
48
Free on board
FOB- point at which other side takes liability of item