QA

Question 1

quality

Answer 1

Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

Question 2

quality management

Answer 2

the coordinated activities to direct and control an organisation with regard to quality

Question 3

quality assurance

Answer 3

a systematic process of verifying that a product or service is meeting a specified requirements

Question 4

quality management

Answer 4

is the organisational structure, responsibilities, procedures, processes and resources which must be in place to implement QM