quality 2

Question 1

what is quality control?

Answer 1

• process of inspecting products to ensure that they meet the required quality standards
• quality inspectors = samples from batches

Question 2

pros and cons of quality control

Answer 2

pros:
* * stop faulty products being sold
* production is not disrupted + productivity is maintained
cons:
- only a sample = risk of faulty products
- increased costs of employing control inspectors

Question 3

what is quality assurance?

Answer 3

• ensures production quality meets the requirments of customers
• zero defect approach
• self checking

Question 4

pros and cons of quality assurance

Answer 4

pros:
- reduced costs = less wasteage, faulty products
- no inspectors needed
- consistent quality
- employees take more ownership of products

cons:
- slows production
- employees = resistance to change
- may do a half hearted job